• Security Dispatch Specialist

    AnMed Health (Anderson, SC)


    SUMMARY OF POSITION PURPOSE

    A Security dispatcher, also known as an emergency dispatcher, receives emergency and non-emergency calls from staff, patients and/or visitors quickly assesses the situation, determines the appropriate response based on location and emergency type, and relays critical information to the relevant Security Officer(s), all while maintaining composure in high-stress situations.

    SPECIFIC DUTIES AND RESPONSIBILITIES

    + Answering emergency calls: Receiving incoming calls from various sources like phone, or alarm systems or other communications technologies.

    + Gathering information: Asking clarifying questions to determine the nature of the emergency, location and any critical details.

    + Dispatching Security Officer(s): Sending the appropriate emergency response Security Officers to the scene based on the situation.

    + Maintaining logs: Accurately recording call details and dispatch information on a computer-aided dispatch system and/or Security Logbook.

    + Monitoring radio traffic: Staying updated on the status of dispatched Security Officer(s) and coordinating responses, with additional Security Officer(s).

    + Monitoring Video Surveillance System: Maintain visual awareness of video surveillance system for identified critical locations throughout multiple campuses.

    + Monitoring Alarm System: Maintain acute awareness of AnMed’s infant abduction system and panic alarms throughout multiple campuses.

    IV. EDUCATION/QUALIFICATIONS

    + High school graduate

    + Excellent communication skills: Ability to communicate with callers clearly and calmly in stressful situations.

    + Decision-making ability: Quickly assess emergency situations and make appropriate dispatch decisions under pressure.

    + Multitasking: Handle multiple calls and situations simultaneously while maintaining focus.

    + Geographical knowledge: Familiarity with multiple campuses, and locations within each campus.

    + Technical proficiency: Efficiently operate dispatch systems, video surveillance system, access control system and radio equipment

    + Calm demeanor: Remain composed and professional even when dealing with distressed or agitated callers.

    + Empathy and compassion: Understand the seriousness of emergency situations and provide emotional support when needed.

    + Attention to detail: Accurately record all relevant information to ensure proper response.

    + Ability to work under pressure: Perform effectively in fast-paced and high-stress environments.