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Job Descriptions:

New England Cancer Specialists (NECS) is growing, and we are seeking a full-time IT Specialist to join our team! The IT Specialist provides direct support to users across the practice. They are responsible for coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems as well as ensuring the confidentiality, integrity, and availability of systems, networks, and data. Other areas of responsibility include the design, documentation, development, modification, testing, installation, and support of new or existing applications software including the administration of systems for the acquisition, storage, and retrieval of data.

NECS is a community-based private medical practice composed of 18 oncologists and hematologists serving New England from 4 different locations in Maine (Kennebunk, Westbrook, & Topsham) and New Hampshire (Portsmouth). We are proud to be an adult oncology member of the Dana-Farber Cancer Care Affiliation, striving to provide the highest quality care and unmatched, holistic support for every patient, every day. Our mission is simple, to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians; every team member is valued and important in making a difference for our patients.

Job Duties:

+ Provide Tier II technical support across all practice locations, responding to escalated help desk requests via phone, email, walk-ups, or remote access tools with professionalism and urgency

+ Troubleshoot and resolve complex issues related to workstations, laptops, printers, clinical devices, networking, remote access (VPN), multi-factor authentication (MFA), and cloud-based applications

+ Deliver responsive, knowledgeable support for all staff across clinical, administrative, and remote settings to ensure minimal disruption to patient care and business operations.

+ Create, manage, and maintain user accounts in Active Directory, Microsoft 365, and other systems, excluding systems managed by functional departments (e.g., HR, Finance).

+ Deploy, maintain, and upgrade workstations and end-user devices; perform hardware/software installations and system configuration tasks.

+ Document all support activities, resolutions, and escalations in the help desk ticketing system; contribute to the internal knowledge base for consistent service delivery.

+ Assist in onboarding of new employees by conducting IT orientation, provisioning hardware, and setting up systems access.

Weekend Work: may require periodic emergency response to critical outages, or pre-scheduled afterhours/ weekend project work. No set on call schedule.

Travel: Travel between NECS sites on an as needed basis is required, with mileage reimbursement available.

Required Experience:

+ Associates degree in IT or equivalent experience in IT required.

+ Bachelor's degree computer science or technical discipline preferred

+ 3-5 years in enterprise IT helpdesk experience preferred with at least one year in a healthcare environment.

+ The incumbent is required to stay current and proficient with IT products and software as directed/needed.

+ Keyword: IT Systems Specialist, Network, IT Desk, Helpdesk,

From: New England Cancer Specialists