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Job Title

Program Coordinator II-Technology

Agency

Texas A&M University

Department

International Student and Scholar Services

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

What we want

International Student & Scholar Services (ISSS) is seeking a Program Coordinator II - Technology to manage immigration-related software and technology projects for our office and clientele. This role supports our international population by ensuring compliance with immigration regulations, maintaining software, and processing immigration requests. We need an experienced professional who can provide accurate and timely customer service, demonstrate teamwork and respect, and communicate complex information effectively. If you have experience with the U.S. immigration system in higher education, enjoy troubleshooting, and thrive in a fast-paced environment, we invite you to apply.

What you need to know

Salary: $50,000 - $53,000 (Compensation will be commensurate to the selected hire’s experience)

Cover Letter/Resume: A cover letter and resume are strongly recommended

Position Details: Must be willing to work some evenings, weekends, and holidays. May occasionally travel for professional development or training.

Other Requirements: Required to handle protected health information (PHI) as defined by HIPAA regulations in accordance with Texas A&M System policy. Required to complete HIPAA training as a condition of employment, within a reasonable timeframe after the individual’s hire date, and on an as-needed basis thereafter.

Qualifications

Required Education and Experience:

+ Bachelor’s degree in applicable field or equivalent combination of education and experience

+ Four years of immigration services, technology services, or related experience, including experience with SEVIS and experience with immigration case management software (Terra Dotta, Sunapsis, ISSM, etc.)

Required Licenses and Certifications:

+ At least one year of experience as a PDSO/DSO/RO/ARO

Preferred Qualifications:

+ Experience with website development, maintenance, and/or website content design

+ Experience with Homebase

+ Technical writing and experience creating and/or maintaining user-facing documentation

+ Skilled in creating, manipulating, and reporting information between computer programs and working with data

+ Knowledge of TAMU policies and procedures

+ Member of NAFSA: Association of International Educators

Knowledge, Skills, and Abilities:

+ Familiarity with immigration laws pertaining to F-1 students and/or J-1 exchange visitors and managing of SEVIS records

+ Ability to comprehend and communicate technical information effectively and diplomatically as well as critical thinking

+ Must be comfortable being the first to trial new software/products and then teaching others how to use them

Responsibilities

Program Technology Tasks & Projects:

+ Acts as a “superuser” for the program's request portal and other internal software, with in-depth knowledge of front facing interface and backend interface

+ Troubleshoots and fixes issues, implements updates, and assists with other maintenance for International Student and Scholar Services (ISSS) website and software

+ Regularly attends Tech Team meetings and other necessary project meetings

+ Creates new website pages or other software content

+ Assists Tech Team with developing and implementing strategies for managing projects, such as software transitions

Coordination, Customer Service & Communication:

+ Collaborates with partners in ISSS, Global Engagement, TAMU IT, third-party vendors, and other stakeholders as needed for completing projects and tasks

+ Provides technical support as needed for stakeholders when they encounter issues with the ISSS website, request portal, or other software

+ Assists with urgent cases and emergencies

+ Exercises independent judgement to resolve conflicts

+ Provides excellent customer service

+ Occasionally represents ISSS in some capacity, such as giving presentations, helping with Q&A during events, serving as office liaison to other units, representing the office on committees, or traveling to meetings, conferences, or campus visits

Program Policies & Procedures:

+ Helps with creation and maintenance of internal resources and knowledgebases for office software and devices

+ Collaborates with office leadership to maintain, communicate changes, and provide training on internal office technology policies and procedures

+ Regularly researches and references internal and external policies and procedures related to immigration, accessibility, software knowledgebases, and other resources when planning and implementing technological tasks

Training & Professional Development:

+ Learns and maintains the necessary software knowledge for “superusers”

+ Learns, maintains knowledge, and keeps abreast of applicable Federal, State, University, TAMU System, and ISSS regulations, policies, and procedures

+ Regularly researches and references the regulations, policies, and procedures mentioned above when completing technology tasks and projects, processing documents and/or advising stakeholders and may train others on how to utilize these resources

Document Processing & Reporting:

+ Learns and maintains basic knowledge of processing immigration documents and requests for international students and scholars for purposes of creating, reviewing, and updating content for website or other applicable platforms

+ Serves as Designated School Official (DSO) with U.S. Department of Homeland Security and Alternate Responsible Officer (ARO) with U.S. Department of State

+ Maintains international student records, handles confidential (FERPA and HIPAA-protected) information, and navigates intricate immigration matters with multiple deadlines involved

+ Produces accurate and efficient document processing within office processing timelines and in compliance with regulations

Who we are Texas A&M University International Student & Scholar Services (ISSS) supports international students, scholars, and their families as they navigate the U.S. immigration system and life in the U.S. We educate on policies and regulations and provide programs to enhance the Texas A&M international community experience. We are proud of our International Aggies who are changing the world!

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

+ Health (https://www.tamus.edu/business/benefits-administration/medical/) , dental (https://www.tamus.edu/business/benefits-administration/dental/) , vision (https://www.tamus.edu/business/benefits-administration/vision-insurance/) , life and long-term disability insurance (https://www.tamus.edu/business/benefits-administration/life-add/) with Texas A&M contributing to employee health and basic life premiums

+ 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays

+ Eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)   and at least  eight hours of paid vacation each (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html) month

+ Automatically enrollment in the Teacher Retirement System of Texas

+ Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)

+ Professional Development: All employees have access to free  LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training and webinars

+ Employee Tuition Assistance (https://livingwell.tamu.edu/employee-tuition-assistance/) and Educational Release time (https://employees.tamu.edu/employee-relations/leave/paid/educational.html)   for completing a degree while a Texas A&M employee

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.