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Job Description

Insight Global is seeking a dedicated and proactive individual to join one of our Fortune 500 customers as a Tech Support Professional. The ideal candidate will exhibit exceptional professionalism, integrity, and reliability while working independently. They will be confident, organized, and know when to seek assistance. Our team members have a bias for action and are highly self-motivated to not only provide outstanding technical support but also to identify and resolve systemic issues to prevent future concerns. They are tech-savvy with a high technical aptitude for troubleshooting and resolving technical issues efficiently.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Minimum of 1 year of customer service experience

Experience and confidence in interacting with upper-level management regularly

Professional communication skills, demonstrating maturity and self-confidence

Proven success in customer obsession, rapid learning, problem-solving, and teamwork

Strong familiarity with troubleshooting technical issues and providing solutions

Ability to pass pre-employment assessments and criminal background checks

Excellent computer skills, including proficiency with Microsoft Office, email, chat, and internet usage

High School Diploma or equivalent College degree

Over 3 years of experience in tech support or customer service (face-to-face interaction or call center experience preferred)

Familiarity with various operating systems and software applications null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].