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Job Description

*Position Overview*

Ecolab is seeking a highly qualified professional to join our Help Desk EGIC team. The ideal candidate will have experience in diagnosing and solving technical issues, providing remote support to customers, and collaborating with multidisciplinary teams to ensure the operational efficiency of industrial automation systems.

*Key Responsibilities*

- Diagnose and resolve technical issues related to Ecolabs EGIC systems.

- Provide remote support to customers, ensuring efficient troubleshooting of equipment and monitoring systems.

- Deliver technical training to customers and internal teams, ensuring proper use of technologies.

- Prepare technical reports and project documentation to ensure compliance and traceability.

- Collaborate with multidisciplinary teams to develop and implement solutions that help customers achieve sustainability and productivity goals.

- Contribute to the continuous improvement of support processes and services

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Bachelor's degree in Automation, Electrical, or Mechanical Engineering.

- Fluency in Spanish and advanced English.

- Experience in diagnosing and solving technical problems in automation systems.

- Ability to conduct technical training sessions.

- Strong skills in preparing technical reports and project documentation.

- Analytical mindset, organized, and excellent communication skills. - Knowledge of chemical processes.

- Previous experience with Ecolab equipment, especially 3D TRASAR.

- Ability to read and interpret technical drawings.

- Understanding of water treatment technologies and industrial processes.

- Experience in remote technical support and Help Desk environments null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].