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Parking Enforcement Officer

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Parking Enforcement Officer

Salary

$20.82 Hourly

Location

Missoula, Montana

Job Type

Regular, Full-Time

Job Number

00535

Department

Missoula Parking Commission

Opening Date

04/25/2025

Closing Date

5/12/2025 11:59 PM Mountain

+ Description

+ Benefits

+ Questions

Overview

Join the Team that Keeps Missoula Moving

Are you someone who enjoys being out and about, helping your community run smoothly, and making a difference every day? The Missoula Parking Commission is seeking a dedicated and detail-orientedParking Enforcement Officerto join our team. In this role, you'll serve as a key player in keeping Missoula’s streets safe, accessible, and well-organized by enforcing parking regulations and providing exceptional customer service to the public.

This position offers a dynamic mix of field work and public interaction—perfect for someone who enjoys a fast-paced environment and meaningful, community-focused work. You’ll patrol designated parking districts using specialized vehicles and cutting-edge technology, assist residents and visitors with parking-related questions, and contribute to the smooth operation of city infrastructure.

We’re looking for someone who can remain calm and professional under pressure, communicate clearly and respectfully, and navigate a variety of situations with empathy and confidence. In return, we offer opportunities for growth, on-the-job training, and the chance to be part of a supportive team that values integrity, accountability, and service.

If you're ready to bring your customer service skills to a role that helps shape the everyday experience of people in Missoula, we encourage you to apply!

Job Status: Regular, Full-Time; Union Affiliated Position - Montana Federation of Public Employees (MFPE) - Local #8514

Details: Applicant screening will begin on Tuesday, May 13, 2025 .

To Apply: All applicants must submit the C ity of Missoula Application.

Resumes will not be reviewed. All details should be entered on the application.

** After successful six-month probationary period, wage will increase to $22.87/hour.

Essential Functions

+ Patrol parking districts with three-wheeled scooter, or other assigned Parking Commission vehicles to identify and enforce parking regulations using license plate recognition hardware/software; issue parking citations on foot while using hand-held ticketing devices.

+ Locate and report vehicle immobilizations.

+ Identify and report safety issues, nonfunctioning equipment, signage, and paint issues.

+ Perform parking lot utilization surveys in designated areas.

+ Respond to customer inquiries regarding parking regulations and procedures.

+ Other duties as assigned, based on training and qualifications.

Knowledge, Skills and Abilities

+ Knowledge of or the ability to learn rules, regulations, and procedures for enforcing parking violations.

+ Knowledge of or the ability to learn Missoula Parking Districts and Missoula area street names and block numbers.

+ Knowledge of and ability to promote department safety considerations, City safety policies, OSHA standards and guidelines, including risk management techniques to reduce exposure to injury, damage, and liability.

+ Skill in operating office equipment, various computer software and databases, including Microsoft 365, and the ability to learn job-specific applications and equipment.

+ Skill in multitasking in a fast-paced environment, while providing effective customer service.

+ Skill in professionally and sensitively serving distressed citizens, with the ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor.

+ Skill in safely operating various tools, vehicles, and other equipment.

+ Skill in communicating, in person and writing, with the proven ability to establish and maintain effective working relationships with diverse individuals.

+ Ability to maintain and foster a culture of professionalism, adhere to departmental and City standards and specifications, and support a positive team environment.

+ Ability to follow oral and written instructions.

+ Ability to learn departmental and City of Missoula practices and procedures, including Missoula Municipal Code and Montana State regulations related to parking.

Working Conditions:

+ Position requires the ability to lift and maneuver 30 lbs. or less.

+ Work environment may involve exposure to unavoidable seasonal weather conditions, occupational hazards, and physical risks, including high traffic areas, which require following basic safety precautions.

+ Duties may require walking for long periods of time.

+ Position involves frequent interactions with the public, including various agitated individuals.

Qualifications and Additional Application Materials

+ Any combination of education and experience equivalent to two (2) years of customer service experience.

+ Must have a valid Montana driver’s license with a verified acceptable driving record, or the ability to obtain within 60 days of hire.

The City of Missoula does not sponsor employment visas (e.g., F-1, H-1B, TM). Applicants must be authorized to work in the United States on a full-time basis at the time of application.

This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.

The City of Missoula will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to:

+ Market-Competitive Salary

+ Work/life balance, including the possibility of flexible schedules and remote work opportunities

+ $0 premium for health and dental coverage for employees and affordable premiums for family coverage

+ $10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy

+ Options for supplemental life, disability, critical illness, and accident

+ Constitutionally guaranteed retirement plan (http://mpera.mt.gov/) with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program

+ Generous paid vacation, sick leave, and holidays

+ Pre-tax flexible spending accounts

+ The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look here (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) to learn more and understand whether you may be eligible.

Additional benefits package information is available here (https://www.ci.missoula.mt.us/DocumentCenter/View/53956/Benefits-at-a-Glance?bidId=) .

01

How do you communicate information effectively in professional settings, both verbally and in writing, to ensure clarity and understanding among colleagues, customers, or the public?

02

What motivates you to work in public service, and how do you believe your role benefits your community?

03

How do you approach the implementation and enforcement of policies and regulations to ensure compliance while maintaining fairness and professionalism?

Required Question

Employer

City of Missoula

Address

435 Ryman Street

Human Resources

Missoula, Montana, 59802

Phone

406-552-6130

Website

https://www.ci.missoula.mt.us/

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