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Description

A trendy, growing, education-based plaintiff personal injury firm is seeking an experienced Spanish-speaking intake legal assistant to join their growing team.

Prior personal injury intake experience is a must-have. Please do not apply without it.

Responsibilities of Role:

Will be responsible for intake only, not comprehensive case management.

o About 4.5 hour of phone time per day.

o 50 outbound calls per day, sometimes the same person, just trying different phone numbers/area codes.

o AI helps with outbound dialing.

o Filling out forms with clients.

o Screening clients to make sure they are a good fit (discussing the injury, assessing the potential case).

o Sending out e-retainers

o Once the retainer is signed, it’s done – they don’t set up treatment or handle client throughout.

Details of Role:

• Hours: Ideally 10am-7pm but not set on that (intake hours are 7am to 9pm). One Saturday every 6 weeks; you’ll know far in advance. And day off during the week because of that.

• Profile that would be a fit:

o Nobody from a low-volume shop

o Nobody who wants to be a paralegal; this is an intake role

o Someone comfortable being on the phone

o Someone who understands the necessity of building rapport with clients, understanding the injury, sassing out the case.

Perks of Company:

• “We take our time training, we want people to be here for a long time!” – Managing Partner

• They have a suite at the Honda Center and regularly go watch the Ducks play. People hang out outside of work!

• Lunches as a team most weeks, whether it’s a potluck, lunch & learn, catered, etc.

• Trendy office: cool mood lighting, multiple bars, lots of plants, meditation/rest room with blankets to take naps on your break, fancy espresso machine, and dogs welcome (they stay in their attorney’s offices generally, though).

• Casual office dress, most people wear jeans. They believe people should be comfortable at work.

• This role is not just a cog in a machine. “Intake is the gas line that makes everything go!”

• Unlike some plaintiff PI firms, “our approach is educational based. We say, here is what an attorney can do for you, here’s how we can help: with PT, doctors, insurance etc.” – Managing Partner

Requirements

+ 3 - 5 years of PI experience (not employment/mass torts/ worker comp/family law). Sorry, this firm will not entertain 1-2 years of PI experience.

+ Experience in a high-volume setting (firm signing at least 30 people a month)

+ Spanish speaker (reading and writing is a plus, not a must-have)

+ Comfortable with outbound calling

^ These are must-have requirements; please do not apply without them! Compensation is based upon fluency with these tasks.

Ready to join this awesome firm? Send your resume directly to Melanie.Kent[at]roberthalf[dotcom] with "PI Intake Legal Assistant" as the subject line.

#SoCalRHL

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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