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Description

Programmer/Analyst I

Contract Type: 4-Month Contract to Hire

Pay: Available on W2

Job Overview:

We are seeking a detail-oriented and proactive Programmer/Analyst to join our team on a hybrid basis in Columbus, OH. The role focuses on production support and application-level troubleshooting to ensure optimal system performance and usability for end users. This position offers an exciting opportunity for dynamic problem-solvers who thrive in unpredictable environments and are eager to contribute to consistent operational excellence.

Responsibilities:

+ Diagnose and resolve application issues, providing root cause analysis, and implementing recommendations for continuous improvement.

+ Collaborate with other team members and work independently to resolve system and data-related issues.

+ Respond to user requests and incident tickets requiring detailed application-level intervention while monitoring team ticket queues and inboxes for timely action.

+ Develop and maintain technical resources and user documentation.

+ Troubleshoot both minor and major system issues, escalating to vendors as needed.

+ Collect, analyze, and report application health and usage metrics.

+ Partner with team members, vendors, system/database administrators, and end users to resolve technical challenges jointly.

+ Participate in periodic meetings to strategize maintenance and improvement of production applications.

+ Monitor system logs, job statuses, and escalate critical operational issues when necessary.

Requirements

Skills and Qualifications:

+ Strong verbal and written communication skills with attention to detail.

+ Ability to write and read SQL queries effectively.

+ Familiarity with essential monitoring tools such as Splunk and Dynatrace to monitor applications and database servers.

+ Experience navigating Windows Servers and IIS configurations.

+ Ability to interpret and troubleshoot application and system log files effectively.

Why Join Us?

A career in production support offers exceptional opportunities to tackle unique challenges daily. As part of our team, you'll develop comprehensive expertise in business and technology applications, building valuable cross-departmental relationships within the organization. This role is perfect for professionals who thrive in unpredictable environments, value continuous learning, and are committed to preventing major business impacts through proactive system analysis and support.

About the Role:

This position is ideally suited for a candidate who is ready to adapt to constant change, learns quickly, and enjoys problem-solving alongside a talented and supportive team. The 4-month contract-to-hire structure allows you to grow your expertise and explore long-term possibilities within the role.

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