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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

The Manager of Clinical Services is a leadership role responsible for the effective coordination and oversight of all clinical operations within the assigned medical group practices. This includes ensuring high standards of patient care, regulatory compliance, staff development, and alignment with the organization’s mission and strategic goals. This role will also function as a liaison between clinical teams and administrative leadership and will oversee quality improvement initiatives, clinical staffing, and service excellence.

Key Responsibilities

Clinical Operations and Quality

+ Maintain appropriate clinical staffing levels and support cross-functional daily operations.

+ Assist in clinical areas as needed to support workflow and care delivery.

+ Manage compliance with clinical policies, standards of care, and safety regulations.

+ Lead and coordinate quality improvement efforts to enhance patient outcomes, safety, and satisfaction.

+ Assess and improve clinical workflows to reduce cost and enhance efficiency without compromising quality.

Leadership and Staff Development

+ Provide direct supervision, mentorship, and coaching for clinical staff including nurses, technicians, and patient support teams.

+ Conduct performance evaluations and support staff development through feedback, recognition, and career planning.

+ Identify learning needs and ensure clinical competency through training and development initiatives.

+ Facilitate conflict resolution and foster a positive and collaborative work environment.

Patient and Stakeholder Engagement

+ Serve as a point of contact for patient concerns related to clinical services and work to resolve issues promptly and effectively.

+ Promote a culture of service excellence by modeling respectful, empathetic communication with patients, families, and colleagues.

+ Collaborate with physicians and technical staff to ensure seamless coordination of care.

Strategic Planning and Administration

+ Partner with leadership in developing departmental goals aligned with organizational strategy.

+ Manage human resources functions including hiring, onboarding, counseling, and disciplinary actions.

+ Assist in preparation and monitoring of departmental operating and capital budgets.

+ Monitor metrics related to quality, service, and patient safety, and use data to guide improvement plans.

Minimum Qualifications

Education

+ Associate degree in nursing required.

+ Bachelor of Science in Nursing (BSN) or Master of Science in Nursing (MSN) strongly preferred.

Licensure/Certification

+ Current South Carolina Registered Nurse (RN) License required.

+ CPR certification required.

Experience

+ Minimum 1 year of clinical experience in a medical office or outpatient setting.

+ Preferred 2–5 years of experience in a supervisory or leadership capacity.

+ Experience with financial and personnel management, process improvement, and customer service excellence.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]