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Business Support Representative – Corporate

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

The Business Support Representative provides administrative and operational support to the Department/Unit in line with established services and performance goals. Attends; controls and coordinates phone calls, visits, meetings, filing and incoming and outgoing mailing.

What You’ll Need to Succeed

• Coordinates unit calendars, meetings and conference calls with internal and external clients as needed.

• Answer inquiries and transfers incoming calls, maintaining an appropriate service level.

• Keeps the client informed about their inquiries status and clarifies any related doubts or differences.

• Receives client’s inquiries such as investigations, claims and services, resolving or routing their petitions, and supporting the process.

• Attends visitors and other staff maintaining and appropriate service level.

• Handles the reservation of conference rooms located on the 2ndfloor of Santurce 1519 to maximize the use and avoid any scheduling issue.

• Is responsible for the proper handling of the valises by ensuring all BRS deposited their work on both scheduled daily trips (AM & PM) and valises are received and picked up on a timely basis.

• Provides assistance to BRS in issuing documentation such as CRIM certificates, OFAC, bank confirmations, etc.

• Handles the incoming and outgoing mailing with sense of urgence either for distribution in the case of incoming, or the prompt remittance to the internal mail staff in the same day trip.

• Creates spreadsheets; compose correspondence and documents using Microsoft Word, Excel and Power Point or equivalent applications.

• Transcribes (Spanish and English) letters, memos, electronic mails, proposals, reports, and other related documents, reviewing submitted materials and documents for format, content and grammar.

• Provides assistance and/or prepares reports, statistics, graphics, tables and presentations as requested.

• Prepares, proof and process travel and credit card expenditures.

• Establishes and keeps records, organizes, and administers file system.

• Scans, files and retrieves Corporation’s documents, records, and reports.

• Disseminates information by phone call making, mail services, and electronic mailing, in compliance with the corporation guidelines and procedures.

• Manages the incoming and outgoing mail for the Department.

• Manages and maintains office supplies inventory, equipment, business forms, and other resources for the Department/Unit; also prepares purchase requisitions as needed.

• Daily monitors the employee’s compliance with institutional norms like assistance, clothing, service quality and behavior.

• Provides support to management in administrative duties such as employee attendance records, employee compliance with required training, and keeping updated employee related data in the information system.

• Interface with Information technology and building service and other departments, guaranteeing service order are placed and complete in a satisfactory manner.

• Handles all aspects of travel arrangements, including air, hotel and transportation reservation for visitors and office meetings.

• Assists management in general duties as requested.

• Develops and runs special projects requested by management.

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. May be required to lift and move boxes or packages not exceeding ten pounds in weight.

• Employees in this job work in an office environment with a comfortable room temperature, good lighting, and quiet conditions.

Competencies :

The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as they relate to our corporate values, culture, and philosophy.

• Customer service: Responds promptly to customer needs and solicits customer feedback to improve service.

• Teamwork: Contributes to building a positive team spirit.

• Ethics: Works with integrity and ethically.

• Quality: Looks for ways to improve and promote quality.

• Computer literate: Knowledge of Word, PowerPoint, and Excel.

• Communication: Fully bilingual (English and Spanish).

What You’ll Need

A bachelor’s degree is required for this position, o r the equivalent combination of Education and

Experience needed to be able to perform the functions of this job. The incumbent must have

from three to five years of experience in a similar position in an office environment.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER