• Tier 2 IT Support Technician

    Amentum (Washington, DC)


    Amentum is seeking **Tier 2** **IT Support Technicians** to join our team and support our **Washington, DC** customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor.

     

    _We are pipelining candidates for future roles._

     

    You enjoy providing Tier 2 support while multitasking in a fast-paced environment and utilizing the ServiceNow ticketing system. One of your strong points is your eagerness to learn and how you are proactive in asking questions when you need more information. As a team player, you thrive in helping your colleagues and look forward to supporting our customers professionally.

    Responsibilities:

    + Provide Tier 2 IT desk side and/or call center support to end users for software and hardware troubleshooting

    + Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

    + Provide support for on-site and remote (via Citrix) technology integration including laptops, printer networks, and VOIP systems

    + Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

    + Utilize ServiceNow to create, update, and close incident and service requests

    + Assist with configuration and support for agency issued mobile devices

    + Help mentor and train colleagues and junior technicians with core IT principles and technologies

    + Provide excellent customer service, while serving as a technical expert and liaison to NIH clients and contract staff

    + Maintains current knowledge of relevant technology as assigned

    + Assist Service Desk with answering phones when needed

     

    Here at Amentum, we are bringing advanced engineering and technology solutions to the most significant challenges in science, security, and sustainability. We realize breakthroughs by continuously reinvesting, deliver on missions by meeting commitments, take on challenges with courage, embrace diversity and collaboration, and believe safety and well-being are integral to success.

    Compensation & Benefits:

    HIRING HOURLY RANGE: $28.00 - $31.00 (Hourly rate to be determined by the education, experience, knowledge, skills, abilities of the applicant internal equity, and alignment with market data.) This position includes a competitive benefit package. For more detailed information on our Benefits and what it is like to work for Amentum, please visit our careers site: www.amentumcareers.com

    Minimum Requirements:

    + At least 4 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software

    + ServiceNow ticketing system experience

    + Experience averaging about 10–12 tickets a day

    + Experience troubleshooting Microsoft 365, including Outlook and Teams

    + Multi-factor authentication (MFA) troubleshooting experience

    + Experience with hardware and memory installations, laptop/desktop imaging and backups, system updates, and software pushes

    + Understanding of enterprise-level IT environments

    + Working knowledge of computers, printers, and scanners, including how these pieces of technology interact with each other, including assembly, installation, configuration, testing, troubleshooting, and repairing hardware and peripherals

    + Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.

    Preferred Qualifications:

    + Experience working in a high-paced, high-volume Government Client environment

    + Experience handling Personal Identity Verification (PIV) cards

    + MacOS experience

    + Microsoft Intune experience

    + Experience with documentation, tracking, security, and testing related to network operations and hardware/software integration, including review and maintenance of agency policies and procedures

    + Excellent writing, communication, and organizational skills

     

    Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans (https://www.dol.gov/agencies/ofccp/posters) and Labor Laws Posters (https://protect-us.mimecast.com/s/MI5TC2kqOqsOBPMVfnZ32U) .