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As a Analyst - Global Credit and Collections you will be responsible for working under direct supervision, manages accounts receivables of global customers across multiple operating groups to achieve goals established by financial services leadership. You will be responsible for maintaining professional relationships with internal and external contacts, including branch management and global account managers. You will be responsible for two to four global customers spanning multiple branches. You will provide administrative support to financial services team.

Responsibilities:

+ Collects accounts receivables in accordance with terms of global contracts and department objectives.

+ Maintains and updates necessary standard process documentation for key accounts.

+ Reconciles outstanding accounts receivable balances to customer account documentation.

+ Participates in periodic reviews with financial services supervisor, and takes necessary action to improve performance.

+ Conducts regular reviews of party aging to ensure accounts are loaded with correct payment terms, billing method and collector assignment.

+ Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc., and submits items to supervisor, to evaluate and write-off uncollectable amounts.

+ Prepares required reports for sales and branch visibility to monitor performance, including payment trends, disputes and invoices to accrue.

+ Monitors billing activity on a weekly basis to confirm compliance or obtain action to remediate non-compliance.

+ Makes recommendations for extension of credit for customers, including branch level accounts for global customers, and reviews orders on credit suspension.

+ Makes decisions to release orders on credit hold within specified limits, or escalate requests outside of limits to supervisor.

+ Provides administrative support for financial services supervisor and team, including manual customer portal work, ad-hoc reporting, routine tasks for top global accounts, etc.

+ Leads conference calls with branch and customer personnel to monitor and resolve disputes.

Qualifications:

+ Associate’s Degree is required; Bachelor’s Degree is preferred

+ Licenses/Certificates/Designations - NACM or similar is preferred

+ 1 year of accounts receivable, accounting, finance, banking, supply chain and business required; 3 years preferred

+ 1 year of Microsoft Excel, Microsoft Office required; 3 years preferred.

+ 2 years of operating Systems, Oracle ERP, advanced collections; Ariba preferred

+ Strong written, oral communication and interpersonal skills with a positive disposition is required.

+ Ability to work effectively with all levels of management to accomplish goals and objectives is preferred.

+ Reliable with strong organizational skills and solution-oriented philosophy is preferred.

+ Excel skills such as pivot tables, VLOOKUP, etc is preferred.

+ Willingness to travel as required. (1-3 trips per year)

+ Willingness to accommodate temporary working hour changes as required by workflow is preferred.

+ Ability to prioritize tasks and demonstrate a willingness to accept new challenges is preferred.

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