• Customer Success Associate

    Wolters Kluwer (White Plains, NY)


    As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.

    Responsibilities:

    + Proactively support the onboarding process for new customers.

    + Address and resolve a broader range of customer inquiries and issues.

    + Assist with customer renewals and upselling opportunities.

    + Monitor and analyze customer performance and engagement data.

    + Provide intermediate-level training and guidance to customers.

    + Ensure implementation schedules, targets, and budgets are met.

    + Collaborate with internal teams on customer feedback to improve products/services.

    + Document detailed customer interactions and updates in CRM.

    + Identify potential areas for service/product improvement based on customer feedback.

    + Maintain and enhance strong client relationships.

    Skills:

    + Enhanced Communication: Improved verbal and written communication capabilities.

    + Intermediate Problem-Solving: Ability to tackle a wider range of issues.

    + Analytical Skills: Basic analytical skills to track and interpret customer data.

    + Technical-Technical Proficiency: Stronger understanding of products/services.

    + Advanced CRM: More proficient use of CRM tools for streamlined customer management.

    + Customer Focus: Deepened empathy and focus on customer needs.

    + Collaboration: Enhanced team collaboration and coordination.

    + Feedback Implementation: Ability to implement customer feedback effectively.

    Qualifications:

    + Bachelor’s degree from an accredited college/university or equivalent B2B client service experience

    + Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

     

    _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

    Compensation:

    Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700

    EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.