• Cloud Operations Engineer, Infrastructure

    Pegasystems (Waltham, MA)


    Cloud Operations Engineer, Infrastructure

     

    Job Category: Engineering & Cloud

    Meet Our Team:

    _Due to the nature of the work with FedRamp, US Citizenship is required._

     

    As a member of Cloud Operations Team, US, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Bangalore, Krakow, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

    Picture Yourself at Pega:

    You will have the opportunity to work on diverse problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support. At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc.

    What You'll Do at Pega:

    • Handle alerts, incidents, service requests and changes within SLA

    • Perform provisioning of new environments and upgrade of the Infrastructure components & Product application

    • Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems

    • Create and maintain operational runbooks

    • Participate in testing of pre-release product enhancement testing with Engineering

    • Identify opportunities for automation of repeated operational tasks and reduce toil

    • Identify and document Standard operating procedures for daily tasks

    • Participate in testing of pre-release product enhancement testing with Engineering

    • Work with team on scheduling upgrade tasks / hotfixes and patches

    • Manage / execute deployment of system updates / patches and hotfixes

    • Manage projects and able to adapt to changing business goals

    • Participate in after hours on call rotation including weekend shifts

    Who You Are:

    • Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service

    • You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills

    • Works well with cross-functional global and remote teams

    • Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements

    • Comfortable working in a fast-paced, enterprise environment

    • Possess customer obsession and proven empathy towards customers

    • Have experience in Fedramp IL4/IL5 environment

    • Able to complete security clearance to work on Gov Cloud (US Citizens only)

    • Ability to work on weekends and on-call for customers

    What You've Accomplished:

    You are skilled in Cloud, Linux, Middleware and DevOps Technologies, and have accomplished the below:

    • 3+ years of hands-on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications and Apache Tomcat application servers

    • 3+ years of experience with enterprise scale Linux Administration

    • Hands-on operational experience with Amazon Web Services (AWS) and Google Cloud Platform (GCP)

    • Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc.

    • Experience with microservices architecture with Kubernetes is a plus

    • Experience with analyzing performance, using tools such as thread and heap dumps with a strong understanding of JVM memory structure and garbage collection concepts

    • Administration of web servers running Tomcat, Apache, IIS, Nginx

    • Basic network troubleshooting skills including TCP/IP, DNS, VPN is a plus

    • Experience in Bash/Shell, Python, or similar scripting languages to automate common tasks, a plus

    Pega Offers You:

    + Gartner Analyst acclaimed technology leadership across our categories of products

    + Continuous learning and development opportunities

    + An innovative, inclusive, agile, flexible, and fun work environment

    + Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2

     

    Job ID: 21938

     

    It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

     

    https://www.pega.com/about/careers/equal-employment-opportunity