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University of Pittsburgh Physicians is looking for a Full-Time Transfer Center Coordinator to join the OPR MedCall Team in Oakland, PA!

This position is for the afternoon/evening shift working hours from 2pm-10pm or 3pm-11pm. Working every other weekend and every other holiday will be required.

This is a hybrid position with work from home opportunities after initial orientation and training (about 90-120 days).

We are seeking individuals with a strong understanding of medical terminology. The responsibilities for this position are performed entirely through computer and telephone. Ideal candidates should possess excellent multi-tasking abilities and demonstrate exceptional time management skills in a high-volume environment.

Responsibilities:

+ Provide and assist physicians with emergent and non-emergent transfers, consults, and other calls received for all facilities. Efficiently and accurately transcribe interactions on calls. All documentation on transfers to be completed and entered in department database timely.

+ Request and coordinate all medical transportation, as necessary. Provide initial information to admissions, case managers and bed flow coordinators of incoming patients; update all admission records as necessary.

+ Serve as preceptor and assist with training of new staff.

+ Answer calls into the UPMC transfer center (MedCall) to provide a point of entry into UPMC: the scope is unlimited (local and worldwide).

+ Responsible for meeting departmental benchmarks related to call handling and transferring.

+ All documentation on transfers to be completed and entered in department database timely.

+ Maintain an awareness of services and capabilities of UPMC facilities in support of the outreach efforts of the transfer center.

+ Appropriate escalation of issues, bed assignments, and problems as determined by departmental protocols.

+ Knowledge of multiple communication methods utilized by the department.

+ Maintain a familiarity with internal systems available and necessary in the performance of the job.

+ Accurate and timely documentation of call information per departmental standards.

+ Input patient registration information into EPIC/Medipac.

+ Make outbound calls to clarify requests, provide bed assignments, and seek additional details.

+ Display attention to detail and the ability to multitask.

+ Make appropriate decisions based on the established protocols.

+ Exhibit strong interpersonal and communication skills, remaining professional and courteous when dealing with sensitive issues and stressful circumstances.

+ Exhibit strong written and verbal communication skills.

+ High School diploma or equivalent is required.

+ Five (5) years customer service experience or call center experience

+ OR two (2) years emergency or healthcare call center,

+ OR four (4) years in a healthcare business setting,

+ OR two (2) years of direct patient care experience with EMS or in a role such as a Medical Assistant, LPN or PCT,

+ OR successful completion of an LPN or RN training program.

+ Knowledge of medical terminology or medical training preferred.

+ Computer literacy/data entry skills.

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.