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TECHNICAL ANALYST II - 55010024

Date: Apr 25, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

Requisition No: 851874

Agency: Department of Transportation

Working Title: TECHNICAL ANALYST II - 55010024

Pay Plan: Career Service

Position Number: 55010024

Salary: $49,770.16 - $58,065.18

Posting Closing Date: 05/09/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

942 / Office of Information Technology

OPEN COMPETITIVE

CAREER SERVICE

CONTACT PERSON: Chelsea York

CONTACT PHONE NUMBER: (850) 414-4208

CONTACT EMAIL ADDRESS: [email protected]

HIRING SALARY: $2,126.93/biweekly $55,300.18/annual

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Technical Analyst II in the Office of Information Technology

This position serves as a bridge between business needs and technical solutions. This involves analyzing complex systems, gathering and documenting technical requirements, troubleshooting issues, and translating business needs into functional specifications. It also tests system functionality, creates technical documentation for users and generates reports to extract insights that drive business decisions. This position also includes responsibilities as a Change Manager, overseeing the controlled implementation of system modifications to ensure minimal disruption to business operations.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.

Where You Will Work:

Florida Department of Transportation

605 Suwannee Street

Tallahassee, FL 32399

Your Specific Responsibilities:

This Technical Analyst position provides a bridge between business needs and technical solutions. Analyzes complex systems, gathers and documents technical requirements, troubleshoots issues, and translates business needs into functional specifications. Tests system functionality, and creates technical documentation for users and Office of Information Technology (OIT) teams. Creates reports, and extracts insights that drive business decisions. Collaborates closely with developers, engineers, and business stakeholders, effectively communicates technical concepts to non-technical audiences while ensuring implemented solutions align with Department objectives.

Serves as the Change Manager. Oversees the controlled implementation of system modifications and ensures updates occur with minimal disruption to business operations. Establishes and enforces standardized processes for requesting, evaluating, approving, implementing, and documenting all Information Technology (IT) changes within the organization. Classifies changes based on risk and impact, coordinates Change Advisory Board meetings, evaluates technical implications, schedules changes during appropriate maintenance windows, and develops contingency plans. Also maintains detailed records for compliance and audit purposes, tracks implementation success, and continuously refines change procedures to balance the Department’s need for innovation with the imperative to maintain stable, secure, and reliable IT services.

Coordinates and tracks requests for the Data Center and/or Florida Department of Transportation (FDOT) technical staff required to work on and support Department systems. Assists in maintaining accurate software inventory records for license entitlements and allocations within the computing environment.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

+ Knowledge of Windows server operating systems, networking infrastructure, and hardware. Knowledge of Disaster Recovery planning, exercises, and practices. Knowledge of vendor warranty, maintenance programs, and licensing terms for administration to ensure compliance. Knowledge of vendor licensing terminology and licensing entitlement rights. Knowledge of Information Technology asset management and inventory tracking tools.

Ability to:

+ Ability to establish and maintain good working relationships with customers and vendors: Ability to log and track problems in a service desk database: Ability to work independently, plan, organize, coordinate and adjust work schedules to complete projects and other work assignments. Ability to plan, document and complete projects in a timely manner; Ability to communicate effectively both verbally and in writing; Ability to interact with organizational structure; Ability to collect, evaluate and analyze data to develop reports and make recommendations’ Ability to solve problems and make timely decisions; Ability to establish and maintain effective working relationships.

Minimum Qualifications:

+ Eight years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems. Post-secondary education may substitute on a year-for-year basis for the required experience.

The State’s total compensation package for employees features a highly competitive set of employee benefits including:

+ Health insurance (over 90% employer paid)

+ $25,000 life insurance policy (100% employer paid)

+ Dental, vision and supplemental insurances

+ State of Florida retirement package

+ 10 paid holidays a year

+ Generous vacation and sick leave

+ Career advancement opportunities

+ Tuition waiver for public college courses

+ A variety of training opportunities

+ Employee Assistance Program (EAP)

For additional benefit information available to State of Florida employees, visit: https://www.mybenefits.myflorida.com/

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES. If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32399

Nearest Major Market:Tallahassee