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Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

JOB RESPONSIBILITIES

Dispatching/Paperwork

+ Provides consistent support by dispatching resources to meet the needs of client families

+ Receives first call information and initiates the resources required for dispatch

+ Processes removal paperwork

+ Assists with recording keeping of embalming documentation as required

+ Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:

+ Removals

+ Visitations

+ Transfers of casketed decedent and/or remains to final dispositions

+ Decedent memorial services

Scheduling

+ Schedules activities for both the internal staff as well as market locations

+ Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:

+ Removals

+ Visitations

+ Transfers of casketed decedent and/or remains to final dispositions

+ Decedent memorial services

+ Maintains in-house scheduling of location resources

+ Schedules sufficient resources to meet market commitments

Customer Service

+ Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well

+ Builds and maintains strong relationships by promoting a team atmosphere

+ Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding

+ Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific)

+ Takes and places orders for necessary supplies

+ Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required

+ Order additional general supplies at the direction of the location management.

+ Performs other duties as directed by management

MINIMUM REQUIREMENTS

Education

+ High school diploma or GED equivalent

Licenses

+ Current valid driver’s license may be required

Experience

+ Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills and Abilities

+ Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs

+ Ability to resolve issues in accordance with company goals and objectives

+ Excellent communication skills and interpersonal skills

+ Ability to prioritize and organize effectively with a keen sense to detail

+ Ability to work in a fast paced, high pressure environment

+ Ability to multi-task using multiple software programs simultaneously

+ Ability to communicate with associates, customers, supplies in person or by phone

+ Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn

+ Good driving record

Postal Code: 33407

Category (Portal Searching): Operations

Job Location: US-FL - West Palm Beach

Job Profile ID: F00211

Time Type: Full time

Location Name: West Palm Crematory