• Body Shop Estimator/Sales Representative

    Thermo King Northeast (Randolph, MA)


    Body Shop Estimator/Sales Representative

     

    Department: DeVivo Collision Centers

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3393151&source=3393151-CJB-0)

     

    We currently have an opening for a full-time Body Shop Estimator/Sales Representative at our collision center in Randolph, MA.

     

    DeVivo Collision Centers is a leading provider of collision repair and custom fabrication services. Our team of certified technicians specializes in all makes and models of light, medium, and heavy-duty vehicles. Learn more about us at www.devivocollision.com.

    What We Offer:

    + Family-oriented culture & team environment

    + Promotion opportunities - we promote from within

    + Medical & dental insurance

    + Life insurance

    + 401k plan with company match

    + Paid time off

    + Paid holidays

    + Uniform & boot program

    + Paid training

    + Certification reimbursement

    + Car allowance

    + Employee referral bonuses

    + Competitive compensation - base wage plus commissions on new customers

    Primary Responsibilities:

    + Examines damaged vehicles to determine extent of structural, body, mechanical or interior damage.

    + Estimates cost of labor and parts to repair or replace each damaged item.

    + Reviews repair cost estimates with body shop manager or foreman.

    + Estimates cost of repainting, converting to special purposes, or customizing undamaged vehicles.

    + Conduct thorough vehicle inspections to accurately assess and document both visible and hidden damages.

    + Utilize industry-standard estimating software (Mitchel Connect) to create detailed repair estimates, including calculating labor hours, parts costs, and material requirements.

    + Stay updated on parts pricing, labor rates, and industry trends to maintain accurate cost estimates.

    + Act as the primary point of contact for customers, providing clear explanations of the repair process, and estimated costs, and addressing questions and concerns professionally.

    + Obtain necessary approvals and authorizations from customers for repair work and communicate with insurance companies to provide estimates and negotiate repair costs.

    + Ensure accurate and timely submission of all documentation to facilitate the claims process, resolving discrepancies or disputes with insurance adjusters.

    + Manage parts orders, maintain clear communication with the parts coordinator, and monitor the repair process to ensure compliance with estimates.

    + Identify and address additional damage or repair requirements discovered during the repair process.

    + Assist in scheduling and workload with management, ensuring continuous learning and compliance with safety and environmental regulations.

    + On road cold calls to potential new and established customers.

    + Create offsite estimates.

    Required Qualifications:

    + Proven experience as an automotive, truck or bus estimator in a body shop or collision repair facility.

    + Knowledge of automotive, truck or bus repair techniques, materials, and parts.

    + Excellent communication and interpersonal skills.

    + Strong negotiation and customer service abilities.

    + Strong sales orientation.

    + Attention to detail and accuracy in estimating and documentation.

    + Familiarity with insurance claims processes and guidelines.

    + Organizational and time management skills.

    + Ability to work well under pressure and handle multiple tasks simultaneously.

    + A valid driver's license and a clean driving record.

    + Ability to work as part of a team.

    + Willing to travel locally.

    + Good computer skills with experience with an electronic estimator.

    + Able to pass a DOT physical examination.

    Preferred Qualifications:

    + Possess a Massachusetts Motor Vehicle Damage Appraiser License to determine cost of repair for insurance claim settlement. Or be eligible to acquire Appraisers License.

    + Relevant certifications or training in automotive estimating is a plus.

     

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3393151&source=3393151-CJB-0)