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San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

HOW YOU WILL IMPACT OUR MISSION

The Application Administrator II is responsible for daily operations, updates, and documentation of the ticketing software system, and related hardware, in support of San Diego Zoo Wildlife Alliance's (SDZWA) Operations, Marketing, Education, Reservation Sales and other departments within the organization to ensure accuracy and consistency in business functions and reporting. This position reports to the Application Systems Supervisor.

WHAT YOU WILL DO

+ Troubleshoot, maintain, configure, support, and document software and hardware tasks and projects related to SDZWA enterprise ticketing infrastructure.

+ Troubleshoot to solve application problems and drive each project to full resolution, either independently or in conjunction with a team of internal and/or external partners.

+ Provide exceptional customer service and build and maintain strong working relationships with coworkers, internal customers, and external vendors.

+ Act as a primary escalation point for ticketing issues and customer questions.

+ Train, educate, and support customers in optimizing the ticketing software system in support of SDZWA priorities and goals.

+ Demonstrate new features and functionality to business users as needed.

+ Create, update and execute software upgrade plans in line with SDLC standards.

WHAT WE ARE LOOKING FOR

The ideal candidate will have a firm understanding of application troubleshooting (POS and Ticketing systems highly desirable), a working knowledge of IT desktop support (hardware and software) and a very strong customer service orientation. Familiarity with SQL Server and an ability to script windows automation tasks will aid success. Note: Frequent travel between corporate sites required (San Diego Zoo, San Diego Zoo Safari Park, Mission Valley).

+ JOB EXPERIENCE

+ Must have at least two years of hands-on experience with application troubleshooting. Ability to install, troubleshoot, and repair hardware peripherals and associated software.

+ Knowledge of enterprise business application systems required (POS and Ticketing systems highly desirable).

+ Software reporting experience preferred.

+ EDUCATION AND CERTIFICATIONS

+ H.S. Diploma High School Diploma Required Or

+ Associate's Degree Some college or Degree in related field preferred.

+ SKILLS AND KNOWLEDGE

+ SQL knowledge required.

+ Basic mathematical skills.

+ Working knowledge of reservations systems.

+ Effective customer service skills to resolve complex problems.

+ Proficiency with pc applications, ms word, excel spreadsheets and database systems.

+ Demonstrated ability to manage multiple tasks.

+ Able to communicate effectively (verbal and written).

+ Strong working knowledge of Windows 11 Administration.

IMPORTANT DETAILS

+ Location: San Diego, CA

+ Position Type: Hourly Full-Time Non-Exempt

+ Hourly Range: $31.15 to $34.44

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

+ Free admission to the San Diego Zoo and the San Diego Zoo Safari Park

+ Family Passes

+ Complimentary Tickets

+ Local and In-House Discounts

+ Employee Assistance Program

+ Wellness Program

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person.

If you have been asked for any of the above or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail [email protected]. If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately.

Be an ally for wildlife by joining our team!

At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you require a reasonable accommodation to complete an application, please email your request to [email protected] and provide the job title and location to which you are applying.

As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States.

San Diego Zoo Wildlife Alliance is a drug free workplace.