• Custodial Project Manager

    ABM Industries (New Albany, MS)


    Overview

     

    The Project Manager is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building.

    Benefit Information:

    ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf)

    Project Management & Client Relations:

    + Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.

    + Provide customer with information regarding additional services available at ABM.

    + Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.

    + Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.

    + Inform Project Manager of status of work; identify potential issues and recommend appropriate action.

    + Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.

    + Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).

    + Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.

    + Report accidents and property damage in an accurate and timely manner.

    Employee Relations and Supervision:

    + Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.

    + Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.

    + Understand applicable union contracts and develop effective working relationship with local labor unions.

    + Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

    Minimum Requirements:

    + 1-2 years of Supervisor experience

    + 1-2 years of customer service experience

    + Working knowledge of janitorial equipment

    + Working knowledge of OSHA required processes

    + Intermediate level of Microsoft programs

    + Valid State Driver's License for business travel

    + A passion for serving others and helping others to succeed.

    + Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).

    + Excellent follow-up and an eye for detail.

    + Anticipates problems and proactively implements preventative action plans.

    + Flexibility to respond to urgent client requests on evenings and weekends when necessary.

    + Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.

    + Excellent verbal and written business communication skills.

    + Excellent relational skills and experience dealing with union environment.

    + Understanding of the service industry practices, process and trends.

     

    \#200

    REQNUMBER: 114993