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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

625 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

920750 Dentistry Urgent Care

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 204 H

Compensation Range:

$19.08 - $25.77

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

Manages and monitors dental status and financial compliance for Dentistry patient base. Acts as a liaison between patients and providers to ensure appropriate dental records tracking, treatment planning, financial counseling, and accounts receivable management. Responsible for seamless and timely patient movement through the treatment plan, from maintaining appointments, treatment planning, financial arrangements, and approval phase until case completion.

RESPONSIBILITIES:

Exercising tact, initiative and independent judgment makes decision using approved Dentistry procedures regarding security of complex, high dollar, dental accounts. Ensures accuracy of patient schedules. Reviews provider schedules to ensure maximum utilization.

Negotiates down-payments and authorizes repayment status for high dollar, complex patient plans in accordance with Dentistry policies and guidelines. Reviews appointment history and upcoming payment obligations to initiate patient contact for payment due reminders.

Communicates treatment information to Billing personnel for timely submission of pretreatment estimates and insurance approvals. Acts as a resource to patients and care providers of Medicaid approval process and other 3rd party billing issues.

Collaborates with all members of the dental care team to facilitate superior communication with the patient for best treatment outcomes.

Maintains good working relationship with other Dentistry care providers, Billing and front-line staff in order to coordinate referrals and other treatments relevant to the patient┐ s overall dental treatment plan.

Serves as primary contact to Billing personnel, care provider and/or Practice Manager or Administrator to resolve patient concerns.

Performs check-in and check-out procedures. Processes payment.

Make referrals to Social Work as deemed necessary.

Contact referred patients, registers and schedules New Patient Referral appointments.

Maintains knowledge of New York State & local policies, regulations and procedures related to compliance requirements.

Responsible for Insurance Preauthorization ┐ Initiates insurance referral, verification, and/or service authorization in advance of treatment through review of dental insurance benefits and requirements.

Performs other duties for supervisor as directed including working on special projects and working with other support staff on special projects. Monitors accurate time reporting procedures.

Provides input to clinical supervisor/administrator to improve the treatment planning process and other related patient care activities.

QUALIFICATIONS:

High School diploma required

One-year customer service and/or general office experience required

One year of dental or medical office experience preferred

Equivalent combination of education, training and experience required

Dental Experience a plus preferred

Strong customer service skills (via telephone and in person) required

Ability to communicate effectively and professionally required

Ability to work well in a fast-paced environment required

Ability to work with a diverse patient and provider population required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Classes). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates for all persons consistent with our values and based on applicable law.

Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.