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Event Captain
- City Winery (Chicago, IL)
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_A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality._ City Winery to deliver the
highest end combined culinary and cultural experience to our customers who are
passionate in sharing wine, music, and culinary arts. We are a unique facility,
combining a fully functioning winery with intimate concerts, food & wine
classes, private events in a variety of configurations, and fine dining. We
have created a compelling mix for our sophisticated clientele of foodies, and
active cultural patrons—bringing the wine country experience to the middle of a
large city.
Position Summary
City Winery
Event Captains will coordinate the day of logistics with the Manager on Duty
(MOD) to execute the Banquet Event Order (BEO) from a front of house
standpoint. They will participate in food and beverage service as outlined by
the MOD, coordinate with the Chef on duty in the kitchen, and present
the standards as outlined in the Events SOP Training. City Winery Event
Captains will provide high level hospitality to the client and guests.
Overview of Responsibilities
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Coordinate with and execute the plan of the MOD
for all onsite event logistics for day prior, set up, hands-on execution, and
through post-event breakdown
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Ability to connect and communicate with MOD to
review logistics and provide on-the-floor support, including but not limited to
ensuring the event is performed and delivered according to client expectations
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Ensure the event is maintained to the highest
standards and run successfully
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Maintain positive brand impressions to develop
lasting relationships with clients and guests to retain business and increase
growth
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Work directly with Event Sales Team, Executive
Chef, Winery Department, GM and FOH Managers, and any other internal partners
to secure event needs for execution
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Carry out service strategy as set forth by MOD
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Frequently check in with the MOD to ensure
service standards, event timeline, and event menu are being executed to the
expectations of the client
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Organize, print, and distribute detailed
Banquet Event Orders (BEOs) with approval of MOD, to be passed along to other
departments (i.e. Front of House, Kitchen, etc.) to ensure smooth execution on
the day of the event
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Maintain inventory of equipment, place and
receive rental orders and organize rentals for pickup
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Ensure the venue is fully prepared and
organized for the execution of the event
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Coordinate with MOD to assist with outside
vendors, including but not limited to; equipment load in and load out and
overall rental equipment organization
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Oversee printed collateral: menus, labels, etc.
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Ensure completion of post event tasks –
including room resets, organizing rental equipment for pick up, and operational
supplies remain organized for the next shift all based on expectations set by
MOD
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Other duties, projects, and tasks as per
business need
Minimum Qualifications
• Minimum 2
years’ experience in event operations management, or equivalent relevant
experience
• Proven
background and knowledge of strategizing and executing on-premise events
• Appreciation
and general understanding of the music, food, and wine business
• Exceptional
attention to detail and organizational skills; results oriented
• Ability to
take direction from MOD
• Aptitude to
resolve troublesome situations with poise
• Exceptional
hospitality and customer service skills
• Proven event
operations skills and commitment to operational excellence
• Ability to
successfully multitask, delegate, and coordinate several tasks at once in fast
paced, high volume environments
• Exceptional
communication and interpersonal skills both written and verbal
• Able and
willing to work a flexible schedule including days, nights, weekends, and
holidays
• Functional
knowledge of the health department and related regulations
• Ability to
perform physical requirements of position including standing and walking for
extended periods of time, bending, pulling, pushing, lifting, and carrying up
to 50 lbs.
• Must be
fluently literate in English including ability to read, write, communicate,
conduct basic business-related mathematics, and be able to accurately function
a POS
About Us
Wine, food, and
live entertainment collide at City Winery to create a dynamic and incredibly
unique workplace. Since 2008, City Winery has been turning heads across the
nation with amazing live performances, delectable cuisine, and award winning,
locally produced wines. But there's more to us than that we're a haven for community and creativity, a
place where the philosophy of hospitality is more than just a buzzword, but a
way of life. City Winery, founded by music industry veteran & visionary
Michael Dorf, has established itself as a one-of-a-kind brand providing
unforgettable experiences for guests. From world class music venues to
sustainably produced wines with ratings of 90+ points, City Winery offers a
range of topnotch events & experiences.
We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.
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