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This job posting is for a contingent resource on assignment with Corning Incorporated. This position could provide you with an opportunity to help Corning push the boundaries of technology while enjoying the benefits of working for Magnit. Magnit is a leading, global professional services and technology company and a certified “Great Place to Work” Magnit has been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across the world.

Job Title: **Customer Service Coordinator II**

Position Details:

+ Onsite at CMS, Erwin NY.

+ 12-Months Contract.

SCOPE/PURPOSE OF POSITION:

This role will involve actively engaging with customers to deliver pre- and post-sales services, offering specialized pricing for non-standard items, and ensuring prompt handling of services and repairs as needed. Effective communication with various internal departments and external customers is essential for successful operations in this position. The individual will serve as the organization's representative, leveraging expertise to address complex technical challenges.

ROLES AND RESPONSIBILITIES:

+ Responsible for conducting customer intakes on the plant's delivery, service, and communication. Reviews and analyzes the feedback to identify customer needs and implement strategies for service improvement.

+ Facilitates and escalates feedback between customers and the members of the appropriate groups (manufacturing, supply chain, quality, etc.).

+ Acts as liaison between customers and manufacturing, sales, field service, order processing and accounting to resolve ex, production, delivery, and billing inquiries.

+ Interacts daily with all other functions of the company, such as accounting/credit, quality control, manufacturing, shipping, account managers and product managers.

+ Accurately enters and maintains work orders and sample requests. Review all orders for proper customer information, product, price, quantity, payment terms and delivery information.

+ Proactively initiate actions and resolve any questionable areas.

+ Ensures alignment of customer requirements and product attributes.

+ Promotes Corning and the CMS Plant in a positive manner and leads by example. Effectively and professionally conveying information internally and externally.

+ Negotiate expedited manufacturing and deliveries with production planners, logistics, and operations to meet our customer’s needs.

+ Handle customer accommodations independently by using good judgment in consultation with Supervisor as needed.

EDUCATION REQUIREMENTS:

+ Associate degree required with 2+ years of customer service-related experience.

REQUIRED SKILLS:

+ Customer service and/or logistics experience in a similar environment.

+ Strong organizational and process skills including the ability to prioritize and multi-task.

+ Demonstrated ability to develop relationships with customers (internal and/or external).

+ Ability to negotiate and resolve issues across multiple functions.

+ Excellent verbal, non-verbal, and written communication skills.

+ Proficient at using Microsoft Office Suite (Word, Excel, Project, etc.).

DESIRED SKILLS:

+ Previous experience with Peoplesoft, Supply Chain, or a comparable system.

+ Experience reading and interpreting engineering drawings and technical documentation.

SOFT SKILLS:

+ Ability to work independently or in a team environment.

+ Strong interpersonal skills.

+ Positive, enthusiastic, and high-energy.

+ Effective problem solver and detail oriented.

Pay Transparency:

+ This is the pay range that Magnit reasonably expects to pay someone for this position is **$17.31/hour - $23.08/hour** .

+ Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

QUALIFICATION/ LICENSURE :

+ **Work Authorization :** Green Card, US Citizen, Other valid work visa

+ **Preferred years of experience :** 2+ Years

+ **Travel Required :** No travel required

+ **Shift timings:** Hours/Work Schedule: Monday thru Friday, 40 hours/week

Job LocationCorning, New York

PayUSD 17.31 - USD 23.08 Per Hour

Contract Duration12 month(s)

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.