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Job Description

75-85/hr

Insight Global is hiring for a Director of AI-Ops for a large, media & entertainment client. This Director will be joining Direct-to-Consumer Organization specifically within the Operational Tooling & Automation team. This director will be overseeing the software development, delivery, and support of AI used by the organization's engineering and operational support teams. In other words, this Director will be working on the tooling that the organization uses to help to help the organization. More specifically, this Director will be overseeing the Event Management/AI Ops, chatbots, and GenAI solutions used by IT teams. On a day-to-day, this Director will be responsible for leading a team of software engineers to architect, build, and maintain AI Solutions. Furthermore, this Director will provide oversight on all software development activities pertaining to AI & AI Ops initiatives, oversee the entire SDLC, work with program/project management to ensure plans properly account for engineering activities and timelines, ensure applications are working properly and available 24x7x365, and define operational and performance KPIS.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

10 years of experience working within Software Engineering

5+ years of leadership/management; overseeing a team of software developers and engineers

Minimum of 1 year of experience overseeing the development & development of AI/ML tools

Prior experience overseeing multiple delivery teams at one time

Experience & knowledge with Moogsoft

Prior experience with AWS Bedrock & Azure

Experience with Go and Python as programming languages

Prior experience overseeing and working with delivery teams both locally and internationally

Great verbal & written communication skills

Ability to communicate with both technical & non-technical team members

Prior experience working & presenting to upper-leadership/ executives

Bachelor's Degree in Information Systems, Computer Science, etc. Industry Experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].