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Description

INLT Customs Brokerage, a subsidiary of Amazon is looking for a Senior Customs Brokerage Lead. This position is a key member of our customs brokerage team, responsible for overseeing the customer expansion strategy and execution. This position requires a comprehensive understanding of custom regulations and freight forwarding services, a strong grasp of customs compliance, and the ability to lead initiatives that optimize and expand our import customs operations.

Key job responsibilities

- Lead the end-to-end onboarding process for new import customers, ensuring a seamless and compliant transition.

- Develop tailored import/customs strategies for each client based on their trade flows, commodities, and regulatory requirements.

- Guide customers through customs compliance setup, including HS classification, POA, documentation, and licensing.

- Coordinate with internal compliance teams to ensure customers are onboarded in line with regulatory standards.

- Create standardized onboarding workflows and documentation to scale customer activation efficiently.

- Continuously refine onboarding processes to reduce friction and improve time-to-value.

- Act as a bridge between sales, operations, and compliance teams to ensure alignment on customer requirements and timelines.

- Provide internal teams with strategic insights into customer-specific import complexities.

- Train and educate new clients on customs procedures, required documentation, and import best practices.

- Offer proactive guidance to help customers optimize their supply chain from day one.

- Track onboarding KPIs such as time to activation, documentation readiness, and customs clearance success rate.

- Gather feedback from new clients to identify friction points and improve the onboarding experience.

Basic Qualifications

- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience

- Bachelor's degree or equivalent

- Experience handling confidential information

Preferred Qualifications

- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience

- Professional auditing qualification, or similar risk or compliance credentials

- Experience with SQL and Excel

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.