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Hotel:

Norman Embassy Suites

2501 Conference Dr

Norman, OK 73069

Front Desk Associate

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s In It For You?

The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

+ **Career Growth & Learning** – 40% of our management hires are internal promotions!

+ **Get Paid When You Need It** – Daily Pay option available.

+ **Invest in Your Future** – 401k plan with company match.

+ **Comprehensive Health Coverage** – Medical, dental, and vision insurance options.

+ **Paid Time Off/Vacation Holiday** **-** Enjoy exclusive Atrium Traveler discounts to explore new destinations.

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Pay Rate: Starting $15/hr

Why work at the Norman Embassy Suites?

+ We have growth opportunities! Norman Embassy Suites has consistently been among the top Atrium Hospitality hotels with respect to internal promotions with 22 in 2022 and 24 in 2023.

+ Just off I-35 and Robinson, Norman Embassy Suites is in a BOOMING part of the SOONER city. Neighboring the growing 24th Avenue Shops, Norman Embassy Suites is a mere 15-minute ride from the University of Oklahoma’s campus.

+ With a close-knit group of hospitality professionals and top-quality people, the team at Norman Embassy Suites consistently boasts one of the lowest turnover rates in all of Atrium Hospitality’s hotels!

+ Hotel Discounts for all team members! Full comprehensive benefits package including medical, dental, vision, short/long-term disability, legal, 401k matching, and MORE!

Why Front Desk?

The Front Desk team is a key proponent of our company and hotel’s culture. As the face of our team, the primary purpose of the Front Desk Associate is to ensure that guests have an excellent beginning-to-end hotel experience.

Work Performed:

The Front Desk Associate is tasked with the following duties, responsibilities, and assignments:

+ Check-in and check-out guests;

+ Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner;

+ Answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions;

+ Handle cash and credit card transactions and process guest accounts;

+ As needed, fulfill job responsibilities expected of a Concierge Attendant;

+ Ensure proper disinfecting/sanitization/cleaning of the hotel front desk, lobby, and administrative office;

+ Print and distribute Daily Event Sheet, door signs, reader board signs, key card items, etc.;

+ Fax, make copies, and arrange shipping and receiving of packages for guests, along with other services of the Business Center;

+ Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management.

+ Ensure the safety and security of guests through reporting any safety hazards that may pose a threat to guests and follow proper hotel key control procedures;

+ Any and all other work as required to complete the primary purpose of the position.

Qualifications:

+ **Required Experience:** Professional customer service experience

+ **Physical:** Ability to lift, pull and push up to 50 pounds regularly, Ability to bend and squat repeatedly, Ability to walk and stand for duration of scheduled shift

+ **Availability:** Flexible to working days, early mornings, evenings, weekends and holidays.

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_Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights:** **https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!