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Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Lodge Keeper for the Postcard Cabins The Thumb - Columbiaville, MI.

Job Purpose:

The Evening Lodge Keeper at Postcard Cabins serves as the primary point of contact for guests during their stay, ensuring a positive and memorable experience. This part-time role involves providing excellent customer service, performing light maintenance tasks, and maintaining the cleanliness and organization of the lodge. The position requires a proactive approach to problem-solving and a commitment to upholding the company's values in a collaborative and inclusive environment.

Responsibilities

+ Provide excellent customer service by monitoring the Outpost for any potential issues that could disrupt guest interactions and experience.

+ Follow up with guest requests in a timely and professional manner; this may include performing light maintenance tasks.

+ Launder and fold all linen; major focus on spot-treating stains and extending the life of the linen.

+ Be willing to do any job that is needed by your team; work together, consider all points of view, and share the same mission.

+ Create and execute ideas to surprise and delight guests; aim to make every interaction personal, meaningful, and memorable.

+ Solve problems proactively in an efficient, effective, and professional manner.

+ Test new ideas, measure the results and embrace honest feedback in the spirit of always improving day-to-day operations.

+ Prepare for the following day's shift by packing linen bags, preparing welcome materials, re-stocking cleaning kits, and performing maintenance on cleaning equipment.

+ Operate with integrity and sound judgment, always respect your team and our guests, and hold yourself accountable.

+ Adhere to standard operating procedures and Postcard Cabins values.

+ Adhere to Postcard Cabins' safety policies at all times to maintain a safe work environment.

Requirements

+ Experience in a guest or customer-facing industry.

+ Ability to utilize technology and apps to work more efficiently.

+ Ability to work outside during all seasonal weather conditions.

+ Ability to work both independently and as part of a team.

+ Must be 18 years of age or older.

+ Acceptable verbal English language and communication skills.

+ Ability to adapt and follow instructions with adequate comprehension skills.

+ Ability to move freely in and around obstacles and perform physical tasks.

Other:

+ Being passionate about people and service.

+ Strong communication skills are essential when interacting with guests and employees.

+ Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

+ Problem-solving, reasoning, motivating, and training abilities are often used.

+ Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

+ Team Driven and Values Based Culture

+ Same-day pay available

+ Employee Assistance Program

+ Career Growth Opportunities/ Manager Training Program

+ Reduced Room Rates throughout the portfolio

+ Third Party Perks (Movie Tickets, Attractions, Other)

+ Employee assistance program

+ Employee discount

+ Flexible schedule

+ Referral program