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Summary:

WhatsApp Operations' mission is to make each user feel like WhatsApp was made for them. WhatsApp Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very keen to solve people’s issues, and are advocates for WhatsApp users.WhatsApp is looking for a full-time team member to join the Operations' team. We value both 1:1 interactions with users and driving solutions at scale, and we count on Support Experience Engineers to build our tooling in order to balance these needs.

Required Skills:

Support Experience Engineer - Tools & Automation, WhatsApp Operations Responsibilities:

1. Extend our support platform and internal tools by building workflows and high-quality tools that enable operations to scale

2. Code using primarily PHP/Hack and JavaScript/React

3. Guide design and code reviews

4. Use software engineering skill sets to drive meaningful business impact by looking at problems through an operational lens

5. Business case development to support new and improved processes for consumers, businesses and partners that leverage our products.

6. Work extensively with our cross-functional stakeholders like engineering, product management, legal, partnerships, business development and marketing.

7. Drive and measure tool health, while supporting bug and incident management processes.

8. Communicate and collaborate cross-functionally to align priorities with stakeholders across WhatsApp and influence organizational roadmaps.

9. Gather, analyze and utilize relevant data to develop ways to improve the overall support experience

Minimum Qualifications:

Minimum Qualifications:

10. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.

11. BA / BS degree in Engineering, Computer Science or related field or international equivalent

12. 4+ years of programming experience

13. 4+ years of project management experience communicating with people at all levels (internal and external)

14. Analytical-thinking and problem-solving experience

15. Experience working across global teams, solving problems and designing business operations from scratch

16. Experience communicating with cross-functional partners (both technical and non-technical audiences)

Preferred Qualifications:

Preferred Qualifications:

17. Experience consistently working under your own initiative, seeking feedback and input where appropriate

18. Experience partnering with, clients and customers to drive positive impact across a global team

19. Experience with internal tool development incorporating work force management tools and bug management

20. Experience with customer support/operations software-oriented projects

21. Demonstrated experience with time management and multitasking

22. Experience with process change management or process improvement

23. Experience working in a technology company, consulting firm or equivalent environment

Public Compensation:

$147,000/year to $203,000/year + bonus + equity + benefits

**Industry:** Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].