• Help Desk Technician

    Insight Global (Tilton, NH)


    Job Description

    Job Summary: We are seeking a motivated and skilled Helpdesk Technician to join our team. The ideal candidate will provide exceptional over-the-phone and in-person technical support to all client locations, with a primary focus on the Tilton area. This role involves supporting internal employees' technology needs, particularly Dell and mobile products, and managing a personal queue of 20-40 tickets per week.

    Key Responsibilities:

    * Provide over-the-phone technical support to internal employees across all client locations, with a focus on Tilton, NH.

    * Troubleshoot and resolve issues related to Dell and mobile products.

    * Manage and prioritize a personal queue of 20-40 tickets per week using a ticketing system.

    * Deliver excellent customer service and maintain a high level of professionalism in all interactions.

    * Document and track issues, resolutions, and follow-up actions in the ticketing system.

    * Collaborate with other IT team members to ensure timely resolution of technical issues.

    * Stay updated on the latest technology trends and support tools.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

    Skills and Requirements

    * 1-2+ years of experience in help desk or technical support roles.

    * Proficiency in using a ticketing system for managing support requests.

    * Excellent customer service skills with a strong focus on user satisfaction.

    * Strong character, motivation, and a dedicated work ethic.

     

    Ability to work independently and as part of a team. Experience with the Cherwell ticketing system is a plus. null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].