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Grand Central Bakery embodies a family-owned company that works to have everyone be a success!  We are guided by integrity and passion to do what is right: keep time and tradition in the baking process; source the best ingredients from those closest to the land; treat vendors as true partners; value employees as the heart of our organization; and create warm and welcoming customer relationships.

We are looking for a Retail & Product Operations Coordinator. We hope you will consider joining our team.

The Retail and Product Operations Coordinator provides high level support for systems and operations to further the company’s mission to serve our customers delicious, authentic food made from high quality local and sustainable ingredients while growing a healthy values-driven business. Responsibilities include systems support, retail training and development of initiatives, business analytics, and coordination of communication. The Retail and Product Operations Coordinator assists in optimizing systems, streamlining operations, and improving productivity in the interest of providing exceptional customer service and growing topline sales. This position requires attention to detail, the ability to prioritize tasks, and exceptional organizational skills.

Rate of Pay: $30.29 per hour

Schedule: Full-time, scheduled 4-5 days a week. Must be available to work weekends and holidays and keep open availability for scheduling.

Knowledge, Skills, Abilities:

+ 3 or more years administrative support experience required

+ 3 or more years of experience in project coordination required

+ Food and beverage experience preferred especially in the restaurant industry

+ Intermediate to advanced Excel skills required; experience using Microsoft365 preferred

+ Experience using an ERP or Point of Sale (POS) system a plus

+ The ability to prioritize, organize and communicate effectively and professionally is required

+ Experience participating in communication around operational rollouts and implementing change for a multi-unit organization

+ Strong communication skills that engage people in a genuine, authentic way.

+ Highly organized, able to multi-task, and easily adapts and responds to change.

+ Experience creating learning and training tools preferred.

+ Ability to read, write, and speak English required

+ Due to the position being co-located in a food production facility, this position requires a valid Food Handler's Card at all times

+ Has and maintains a valid Oregon or Washington driver’s license with 5 years of driving experience and a driving record acceptable to Grand Central Bakery.

+ Follows policies and procedures in the Driver Safety Manual at all times.

+ Must pass a company administered driving test.

General Duties:

+ Partner with retail leadership to develop and provide training, both online and in-person, for all café systems.

+ Create and update user instructions, checklists, and other system tools for use in cafés.

+ Support the roll out of new systems and tools within retail and product. Coordinate the communication, project planning, tracking, and follow-up.

+ Provide technical support in various software systems, including the POS, Restaurant 365, and website editor, by updating information such as editing menu boards and more.

+ Maintain the master product catalog for POS and Restaurant 365.

+ Provide support for the systems that connect cafés with the Commissary Kitchen and Commissary Pastry departments by adding and changing items, auditing out-of-date items, and troubleshooting problems.

+ Maintain the inventory of signage, pantry items, and other merchandise for online ordering. Distribute items to cafés.

+ Accurately enters price increases and new products into R365 and POS systems.

+ Triage and respond to customer feedback via email and other platforms. Process customer refunds, resolve credit card disputes, and follow up on outstanding issues. Identify trends and make recommendations for changes.

+ Put together weekly retail updates memo from meeting notes and send out announcements as needed.

+ Create and maintain data in spreadsheets and workbooks for all retail cafés, support the budgeting process, and create ad hoc reports as requested. Produce product and sales analysis for retail and product teams.

+ Provide support for projects by tracking tasks, sharing status updates, and taking meeting notes.

+ Monitor MS Teams channels and respond to messages in a timely manner.

+ Perform other duties as assigned.

Company Overview

Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do - from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good.

Pay Transparency

Grand Central Bakery complies with applicable pay transparency laws in the locations where it does business. All job postings include the rate of pay for the position. For positions that have a range, the full range will be listed along with the expected starting compensation.

Benefits

Grand Central Bakery offers outstanding employee benefits as part of our total compensation package including health insurance, an employer paid Healthcare Reimbursement Account (HRA) for insured employees, paid time off, a 401k with match, employee discount, and bread! Check out our career page for information about our benefit offerings. https://grandcentralbakery.applytojob.com/apply/

Equal Employment Opportunity

We are committed to a policy of equal employment opportunity and strive to create a work environment of respect, trust, collaboration, and cooperation. It is the policy of Grand Central Bakery to maintain a workplace free from discrimination on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, physical, sensory, or mental disability, age, marital status, military or veteran status, family relationship, your or your family’s genetic information, or status in any other legally protected group. We expect each employee to embrace and apply these principles of equal treatment to each other and to our customers.

Know Your Rights - EEOC

https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster

Please email [email protected] with questions or requests for accommodation.

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