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Overview

Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

Job Description

TheDirector of Human Resourcesis responsible for overseeing all aspects of the hotel's human capital management, ensuring the recruitment, development, and retention of a skilled and motivated workforce. This position plays a pivotal role in fostering a positive and inclusive work culture while ensuring compliance with employment laws and regulations.

Responsibilities

CultureReinforce Omni culture by attending property and department pre-shifts, GEM and ATGT meetingson a rotation basis.Engage with associates by walking around the property several times a day.Drive a strong Omni culture by planning and executing associate events.Promote engagement surveys and ensure participation from our associates. Conduct feedbacksessions and implementation of action plans.Ensure the hotel implements effective recognition programs that reward our associates for theirhard work and performance.

Employee RelationsFoster a positive work environment that promotes employee engagement and morale.Provide counsel and assistance to management in regard to associate relations, supervision andadministration ensuring coaching is objective, fair and effective.Address associate concerns and ensure fair and consistent application of policies and procedures.

RecruitmentCollaborate with hiring managers to identify staffing needs and develop a strategic recruitmentplan for both management and hourly positions.Attend off-property recruitment events/job fairs.Partner with Shared Services for fulfilling roles and coordinating on-property job fairs.Actively engage in community activities including volunteerism. Form relationships with thirdparty staffing agencies/organizations that assist candidates in finding employment.

AdministrativeAdministers compensation policies and programs. Conduct local wage/salary surveys andreview/adjust as needed. Monitor wage increases and adjustments.Support Shared Services and act as on-property liaison for benefits and recruitment.Participate in the Hotel’s budgeting process, ensuring all associate-related items and labor costsare appropriately budgeted and the department’s expenses are in line with expectations.

ComplianceEnsure compliance with all federal, state, and local employment laws and regulations. Stay abreastof all federal and state laws and keep management advised of changes. Implement changes asneeded.Partner with Corporate Director of Labor to respond to EEOC Charges and other governmentcharges.Ensure quarterly self-audits are conducted for Internal Audit and HR Assessment.Partner with Loss Prevention/Corporate Risk to ensure proper handling of worker’s compensationincidents/accidents and partner with monthly safety meetings.Maintain accurate and up-to-date employee records, including personnel files, payroll records, andbenefits information.

Learning & DevelopmentCoordinate and/or lead Orientation for new hires to familiarize them with hotel policies,procedures, and standards.Implementation of Omni’s hourly training programs and management development programs toinclude Power of Engagement and Manager orientation.Build the talent bench through continuous and engaged/strategic succession planning.Identify development opportunities for Associates and implement plans to build soft skills ofleaders through performance evaluations and feedback mechanisms.

Qualifications

+ Four or more years in HR Management in a four or five diamond property hotel.

+ Bachelors Degree or equivalent experience preferred. PHR Certification preferred.

+ Candidates must demonstrate a proven track record of successfully managing in a upscale hotel environment.

+ Extensive knowledge in Employee Relations, including conducting investigations, craftingresponses to government agencies, and managing grievances.

+ Demonstrated ability in leadership fostering employee development, fostering teamwork acrossdepartments, and delivering outstanding customer service.

+ Service-oriented and detail-focused with a friendly, approachable demeanor and strong problem solving abilities.

+ Proven leadership skills which support an environment of employee growth and development, interdepartmental teamwork and exceptional customer service.

+ Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed.

+ Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.

+ Computer proficiency; to include Microsoft Office and Windows

+ The ability to sit and utilize telephone/computer for an extended period.

+ Must be able to work a flexible schedule including nights, weekends and holidays.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

Job LocationsUS-LA-New Orleans

Posted Date2 weeks ago(4/17/2025 10:00 PM)

Requisition ID 2025-122222

# of Openings 1

Category (Portal Searching) Human Resources