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Description We are looking for a skilled Help Desk Analyst III to provide comprehensive technical support and ensure seamless IT operations within our organization. This role involves troubleshooting hardware, software, and network issues while delivering exceptional customer service to internal users and clients. This is a long-term contract position based in Washington, District of Columbia.

Responsibilities:

• Deliver expert technical support for workstations, applications, and procedures, addressing both routine and complex break-fix issues.

• Manage and resolve incident tickets and change orders with efficiency and accuracy.

• Collaborate with network engineers, application administrators, and other technical teams to identify and implement effective solutions.

• Conduct setup and quality assurance testing for hardware and software installations, ensuring optimal performance for end-users.

• Maintain in-depth knowledge of firm applications, remote access systems, mobile computing environments, and standard software suites such as Microsoft Office.

• Troubleshoot and resolve issues related to software, hardware, network connectivity, printers, and peripherals.

• Provide desk-side support for escalated technical problems when remote solutions are not feasible.

• Configure workstations, laptops, and specialized software applications to meet organizational needs.

• Coordinate with hardware and software vendors to address and resolve technical challenges.

• Document resolution processes in the Help Desk Knowledge Base to support future troubleshooting efforts. Requirements • At least three years of experience in desktop support within a Microsoft environment.

• Proficiency in configuring and maintaining Windows operating systems and Microsoft Office Suite.

• Hands-on experience with workstation, laptop, printer, and peripheral setup and support.

• Technical expertise in Active Directory, Citrix, and Cisco technologies.

• Familiarity with Apple devices, Mac computers, and Android systems.

• Strong problem-solving skills for hardware, software, and network-related issues.

• Ability to work collaboratively with cross-functional teams to resolve IT challenges.

• Excellent communication skills to deliver clear and effective technical guidance. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .