• IT Support Specialist (Help Desk | Tier 1 & 2)

    Robert Half Technology (Charlotte, NC)


    Description

    Title: IT Support Specialist (Help Desk | Tier 1 & 2)

    Overview:

    We’re seeking an IT Support Specialist to provide day-to-day support for end-users in a dynamic IT environment. If you enjoy troubleshooting and delivering excellent service, this is your opportunity!

    Responsibilities:

    + Provide first and second-level technical support via phone, chat, and in-person.

    + Troubleshoot issues with hardware, software, printers, and mobile devices.

    + Manage user accounts, permissions, and password resets in Active Directory.

    + Track and resolve tickets using ServiceNow (or equivalent systems).

    + Escalate complex issues to higher support tiers as needed.

    Requirements

    Required Skills:

    + 1–3 years’ experience in a Help Desk/IT Support role.

    + Strong troubleshooting skills with Windows OS, Microsoft 365, and network basics.

    + Familiarity with Active Directory, basic TCP/IP networking.

    + Customer-focused with strong communication skills.

    Preferred:

    + Certifications: A+, Network+ a plus.

    + Experience supporting remote users or hybrid workforces.

     

    Work Model: Hybrid or On-Site (depending on project/client)

    Contract Type: Contract or Contract-to-Hire

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .