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Ready to help us transform healthcare? Bring your true colors to blue.

What we need

As a Salesforce Technical Architect, you strategically drive the design, development and enhancement of the overall technical solution leveraging Salesforce tools and technologies. You must possess extensive knowledge of the technical solutions implemented in Provider management Health Cloud systems and act as a technical subject matter expert (SME) for complex discussions and design processes. In addition, you would need to collaborate closely with business stakeholders, process owners, and technical teams to design solutions, and drive the successful delivery of projects.

Your experience in Salesforce technologies will be critical to guide the team to successful maintenance of Provider Salesforce Application. Additionally, you will coordinate with cross-functional technical teams to ensure that the platform (production and multiple non-production environments) and its supporting processes are stable and available 24x7 and that the end-to-end technical processes drive long-term value to our business stakeholders. Prior experience focusing on the healthcare payer space is a plus.

Your Day to Day

+ Collaborate with a cross functional team of architects, product owners and analysts to understand requirements and architecture to develop robust software applications

+ Work closely with developers to implement enhancements and updates to existing Salesforce health cloud platform.

+ Architect and design solutions to deliver in collaboration with business stakeholders on Health cloud Provider Network Management.

+ Ensure that Salesforce application adheres to security and compliance standards at BCBSMA.

+ Monitor the performance and health of Salesforce environments and release updates to ensure the uninterrupted operations.

+ Establish the milestones for the various sprints and releases that would be required to deliver solutions to all the prioritized requirements.

+ Mentor the team with Agile knowledge to ensure scrum and other relevant methodologies are understood and applied.

+ Perform code reviews and technical design and specifications.

+ Perform technical analysis on the product, architecture & design, application and integration development lifecycle process and provide feedback to project leaders and product owners.

+ Evaluate existing application for vulnerabilities and provide recommendations for remediation.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.

We’re Looking for:

+ Healthcare experience preferred.

+ Strong problem-solving skills and troubleshooting skills.

+ Strong communication and interpersonal skills to collaborate effectively with stakeholders at all levels.

+ Knowledge of Salesforce Health Cloud platforms and experience are highly desirable.

+ Attention to detail and a commitment to delivering high-quality results.

What You Bring:

+ Bachelor’s degree in computer science, Technology or related field required.

+ Minimum of 10 years’ experience, specialized in Salesforce enablement, Architect, Design, Developing custom Salesforce applications, Salesforce Industries in Health cloud, Data migration, and Integrations with other systems for clients in cross industry.

+ Minimum of 6 years’ experience as an Architect on an agile project working closely with client leadership to drive, design and develop solutions while working to integrate multiple components on a project.

+ 12+ years of hands-on experience with Software programming (Salesforce Lightning, Apex, LWC, Omnistudio, Flows, Integrations)

+ Expertise in Salesforce Industries Health cloud, Provider Network Management

+ Basic knowledge of Salesforce Agent force

+ Certified Salesforce Application Architect

+ Demonstrated experience leading time-sensitive, complex projects, involving multiple stakeholders and/or external vendors using agile /sprint methodologies.

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

LocationBostonTime TypeFull time

Salary Range: $159,390.00 - $194,810.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap (https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) and imposter syndrome (https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/) can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture (https://careers.bluecrossma.org/us/en/culturepage) page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community (https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC) to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work (https://careers.bluecrossma.org/us/en/how-we-work) " Page.

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.