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Position Information

Posting NumberSRGV8238

Working TitleMEDICAL SCHEDULER

Number of Vacancies1

LocationMcAllen, Texas

DepartmentSchool of Medicine / Medicine and Oncology ISU

FTE1.0

FLSANon-Exempt

Scope of Job

To schedule and coordinate patient appointments for the oncology area, including provider visits, diagnostic tests, procedures, and treatments based on provider orders.

Description of Duties

• Accurately schedules patient appointments via patient appointment desk or the schedule orders workqueue; also uses patient communication received via in-basket messaging for coordination of regular and or specialized appointments. Allows for standard or designated turnaround times. Alerts clinical leads of all late add-ons and or cancellations.

• Prepares and maintains daily appointment templates and/or patient records, schedules order workqueues, and in-basket messaging pools.

• Obtains authorizations and/or referrals as needed.

• Coordinates processes and routes all paperwork as required to meet physician and facility requirements.

• Responds to messages and phone calls in a professional and timely manner.

• Documents all patient information in the electronic medical record, including surgical case scheduled. Documents work processes as required.

• Receives and manages multiple telephone calls from internal/external customers, directs calls appropriately in an expedient, courteous and friendly manner, and supervises/trains others to do so.

• Follows standard operating procedures for assigned areas.

• Manages the schedule orders workqueue to ensure timely scheduling of appointments based on expected dates.

• Ensures that scheduling actions needed based on patient appointment reminder responses, are completed daily, or as assigned.

• Assists with all tasks associated with the support of patient care for assigned area.

• Communicates pertinent information regarding specialized, diagnostic, or outside scheduling appointments, and necessary preparations to patients, families, physicians, team members, and other patient care areas in person, by mail, by phone, by online applications, or by in-basket messaging.

• Schedules and coordinates patient appointments for the benefit of the patient, considering factors such as patient demographics, other scheduled appointments, patient preference, etc.

• Schedules orders based on designated procedures defined by leadership; seeks clarification of orders, when needed.

• Maintains knowledge of the CMS list of approved procedures in assigned area as well as the reimbursement table of all managed care contracts.

• Obtains approval for all cases where the procedure, implants or equipment is not covered by contracted or non-contracted insurance payers.

• Performs other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Direct supervision of assigned staff.

Required Education

High school diploma or equivalent.

Preferred Education

Associate degree in Business or related from an accredited program/university

Licenses/Certifications

None.

Required Experience

• Three (3) years experience in healthcare scheduling performing related duties,or

• One (1) year of the required experience with Associate degree in Business or related from an accredited program/university.

Preferred Experience

Experience in related clinical environment or multi-specialty physician practice.

Equipment

Use of standard office equipment.

Working Conditions

Needs to be able to successfully perform all required duties. Office/healthcare environment; some travel and weekend work is required. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move object. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley. Work is performed primarily in a general office environment.

Other

Knowledge of and execution of selected tasks related to patient care are critical. Depending on area of assignment, may require knowledge of infusion medication such as: Chemo, Irons, Injections, outside radiology scheduling. Organized and effective at dealing with several activities simultaneously; strong organizational skills required; ability to prioritize. Protects patient health information ( PHI ) only in accordance with Health Insurance Portability and Accountability Act ( HIPAA ) standards. Excellent verbal and written communication skills. Must be able to effectively interact with health care professionals, students, and patients.

Physical Capabilities

N/A

Employment CategoryFull-Time

Minimum SalaryCommensurate with Experience

Posted SalaryCommensurate with Experience

Position Available Date06/02/2025

Grant Funded PositionYes

If Yes, Provide Grant Expiration Date

Posting Detail Information

EEO Statement

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants

Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Social Security Number *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or [email protected].

Additional Information

UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check ( CBC ). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .

Quick Linkhttps://careers.utrgv.edu/postings/46895

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Are you now, or previously, employed by The University of Texas System or any of its institutions?

+ Yes - I currently am employed by the UT System or its institutions

+ Yes - I have previously been employed by the UT System or its institutions

+ No - I have never been employed by the UT System or its institutions

+ * Are you a current UTRGV employee?

+ Yes

+ No

+ * Please select your highest level of completed education.

+ 6th grade education

+ 10th grade education

+ High School Diploma or GED

+ Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours

+ Bachelors Degree from an accredited university

+ Masters Degree from an accredited university

+ Ph. D. or other terminal degree from an accredited university

+ None of the above

+ * Please provide the field of study for your education:

(Open Ended Question)

+ * Please indicate the number of years of work experience you have directly related to the position in which you are applying for:

+ Less than 1 year

+ 1 year

+ 2 years

+ 3 years

+ 4 years

+ 5 years

+ 6 years

+ 7 years

+ 8 years

+ 9 years

+ 10 years

+ Over 10 years

+ * Do you meet the minimum requirements for this position?

+ Yes

+ No

Applicant Documents

Required Documents

+ Resume

Optional Documents

+ Cover Letter/Letter of Application

+ Curriculum Vitae

+ Unofficial Transcripts

+ Reference Letter 1

+ Reference Letter 2

+ Reference Letter 3

+ Certifications and Licenses

+ Training Certificates

+ Other Document

+ List of 3 References

+ Unofficial Transcripts 2

+ Unofficial Transcripts 3

+ Letter of Interest

+ Unofficial Graduate Transcripts

+ Additional Document