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Communications and Outreach Support Intern for Mayor's Office (Community Service Aide II)

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Communications and Outreach Support Intern for Mayor's Office (Community Service Aide II)

Salary

$16.85 - $30.68 Hourly

Location

1221 SW 4th Ave, OR

Job Type

Casual

Job Number

2025-00458

Bureau

Office of the Mayor

Opening Date

04/28/2025

Closing Date

5/5/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

The Position

The Mayor’s Office is seeking a Communications and Outreach Support Intern to join the team!

Job Appointment: Casual, Part-Time

Internship Duration: 3 months

Available Internship:

+ June 2025 to August 2025

+ September 2025 to November 2025

Work Schedule: Flexible part-time hours between 8:00 AM and 5:00 PM. May occasionally work evenings and weekends.

Work Location: This internship requires you to report to City Hall (1221 SW 4th Ave, Portland, OR 97204) on the days you are scheduled to work.

Benefits: These positions are not eligible for benefits.

Language Pay Differential: Employees who speak one or more languages in addition to English and who use their language skill to assist the community, may receive additional pay. More about the process can be found here. (https://www.portland.gov/bhr/class-comp/language-pay-differential-overview/language-pay-differential-eligibility)

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to submit a resume and answer supplemental questions for this application.

Note: These are casual Community Service Aide (CSA II) positions with a maximum of 1,400 hours in a calendar year.

The Mayor’s Office is looking for an organized, self-directed assistants to support its team with tasks related to:

+ Social Media

+ Event Staffing

+ Constituent Relations

The Communications and Outreach Support Intern will:

+ Perform writing and editing.

+ Develop, monitor, and support with social media campaign

+ Support with events

+ Provide customer service to communities and constituents

+ Provide support for public information campaigns.

+ Assist with routine website maintenance.

+ Assist with other tasks assigned .

The Communications and Outreach Support Intern , with guidance and under supervision, will develop and gain:

+ Developing and Managing Campaigns and content creation

+ Familiarity with local government operations, policies, and public service

+ Familiarity with how public campaigns is designed to inform and engage the public

+ Familiarity with public engagement to understand how to effectively engage with the public and represent an organization

About the Mayor’s Office

Keith Wilson serves as Portland's first mayor in a new form of government. Born and raised in North Portland, this longtime business owner is focused on ending unsheltered homelessness and making Portland a great place to live, work and visit. He was elected as Mayor in November 2024 and began his term of office in January 2025.

Have a question?

Contact Information:

Loan Tran Polanco, Senior Recruiter

[email protected]

To Qualify

The following minimum qualifications are required for this position:

+ Ability to communication in writing and verbally to a variety of communities

+ Knowledge of s ocial media platforms (such as Facebook, X formerly Twitter, Instagram, LinkedIn, etc.) and the ability to create engaging content

+ Ability to provide customer service to constituents.

+ Ability to work independently on project-focused goals.

+ Ability to build and maintain relationship with different stakeholders.

Additional Qualifications:

+ Must be a student enrolled in a trade school, training program, college or university undergraduate or graduate program .

The Recruitment Process

STEP 1: Apply online between April 28, 2025 to May 5, 2025

Required Application Materials:

+ Resume

+ Answer to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

+ If you would like to request Veterans preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc ) by the closing date of the recruitment. To learn about Veterans preference click here. (https://www.portland.gov/bhr/career-center/veterans-preference-information)

Application Tips:

+ Your responses to the supplemental questions should include details describing your education, training and/or personal and professional experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.

+ Your work history should support the details described in your responses to the supplemental questions.

+ Do not attach any additional documents.

+ Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

Step 2: Minimum Qualification Evaluation: Week of May 5. 2025

+ An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their work history and supplemental questions.

+ Your work history and responses to the supplemental questions will be the basis for our pass/fail evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.

+ You have 14 days from the notice of the minimum qualification evaluation phase 1 results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 (https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes#toc-examination-review) for complete information.

Step 3: Establishment of Eligible List: Week of May 12, 2025

+ Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): May 2025

+ Eligible applicants will only be contacted for interviews.

+ Hiring bureau will review and select candidates for an interview.

Step 5: Offer of Employment: TBD

Step 6: Start Date: June 2025 (Summer Internship) and September (Fall Internship)

+ A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.

Additional Information

Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following:

+ Veteran Preference

+ ADA, Pregnancy, and Religious Accommodations

+ Work Status

+ Equal Employment Opportunity

An Equal Opportunity / Affirmative Action Employer

This summary outlines the benefit programs, actual benefits may vary depending on bargaining unit and employment status.

The City of Portland offers a comprehensive benefit package that is competitive with other private and public sector employers.

More detailed information can be obtained by calling the Health & Financial Benefits Office at 503-823-6031.

Health Care (Medical, Vision and Dental) (https://www.portlandoregon.gov/bhr/67562)

Casual employees can become eligible for health benefits (medical, dental & vision) through Affordable Care Act (ACA) employer provisions if they meet the necessary paid hours requirement, as determined by the Health & Financial Benefits Office.

Retirement (http://www.oregon.gov/PERS/)

Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

The City currently pays the employee's share of the retirement contribution.

Employees who are OPSRP members are vested after five years of contributions or when they reach age 65 (age 60 for police and fire.)

Sick Leave (http://www.portlandoregon.gov/citycode/article/12414)

Casual employees accrue sick leave as outlined in the City of Portland protected sick time law.

Family Medical Leave (http://www.portlandonline.com/omf/index.cfm?c=27799&a=12415)

In accordance with federal and state law, and the City policy for family medical leave, the City grants family and medical leave to eligible employees for certain family and medical related reasons.

01

Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.

The following supplemental questions are an important step to assist us in determining if you have the minimum qualifications to succeed in the posted vacancy.

Write specific and unique responses to each question. Answering "No", to any of the Yes/No questions or answering an essay question with the following "See resume", or entering "N/A" for any of the minimum qualifications listed in the "To Qualify" section may eliminate you from further consideration.

Note: If you are requesting veterans' preference, please be sure to upload a copy of your DD214 and/or Veteran's administration letter stating your disability. Veteran's preference documentation must be submitted by the closing time of this announcement.

Have you read and understood all the information listed above?

+ Yes

+ No - If you have any questions, please contact the recruiter on the announcement.

02

Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

03

The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process)

+ My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality.

+ You may release my application; I am waiving confidentiality.

04

Do you have the ability to communication in writing and verbally to a variety of communities?

+ Yes

+ No

05

Provide a detailed example(s) of your ability to communication in writing and verbally to a variety of communities.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

06

Do you have the knowledge of social media platforms (such as Facebook, X formerly Twitter, Instagram, LinkedIn, etc.) and the ability to create engaging content?

+ Yes

+ No

07

Provide a detailed example(s) of your knowledge of social media platforms (such as Facebook, X formerly Twitter, Instagram, LinkedIn, etc.) and the ability to create engaging content.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

08

Do you have the ability to provide customer service to constituents?

+ Yes

+ No

09

Provide a detailed example(s) of your ability to provide customer service to constituents.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

10

Do you have the ability to work independently on project-focused goals?

+ Yes

+ No

11

Provide a detailed example(s) of your ability to work independently on project-focused goals.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

12

Do you have the ability to build and maintain relationship with different stakeholders?

+ Yes

+ No

13

Provide a detailed example(s) of your ability to build and maintain relationship with different stakeholders.

In your response, include details that clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

14

Are you or will you be enrolled in a trade school, training program, college or university undergraduate or graduate program?

+ Yes

+ No

15

Kindly indicate which internship duration you would like to be considered for.

+ Summer (June to August)

+ Fall (September to November)

+ Both

Required Question

Employer

City of Portland

Address

1120 SW 5th Ave, Room 987 Portland, Oregon, 97204

Website

http://www.portlandoregon.gov/jobs

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