• Hope Have Shelter Support Specialist - Part Time…

    Chautauqua Opportunities (Jamestown, NY)


    HOPE HAVE SHELTER SUPPORT SPECIALIST - Part Time - 1st Shift - Weekends

     

    Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+St.+Jamestown+NY+USA+14701) • Housing and Community Services

     

    Job Type

     

    Part-time

    Description

    Position Data:

    Grade: 5 Non-exempt

     

    Reports to: Hope Haven Shelter Coordinator

    Basic Function or Position Summary:

    Support Hope Haven shelter by ensuring the safety of shelter residents and the smooth operation of shelter programs.

     

    Hours are Saturday and Sunday 8am-4pm

     

    Pay rate is $18.00 per hour

     

    Security Clearance:Access Level 4 - V,A,C

    Requirements

    Position Responsibilities and Specific Duties:

    + Conducts intake of new shelter residents, including the review of shelter rules and regulations, a facility orientation, access to emergency food, and intake of resident storage items.

    + Maintains knowledge of shelter regulations, service procedures and programs outcomes

    + Assist residents with access to resident storage

    + Operate security access control system to allow entrance to shelter residents and guests.

    + Monitor building cameras and answer phone calls

    + Assists residents with communal activities and monitors communal space

    + Maintains knowledge of Emergency Action Plan and shelter safety protocols

    + Enforce rules and regulations of the Hope Haven Shelter

    + Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements.

    + Maintain knowledge and complies with Shelter regulations, policies and procedures.

    + Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals

    + Maintain customer contacts in accordance with assigned contractual and agency expectations

    + Promotes agency mission.

    + Maintains confidentiality and complies with the code of ethics.

    + Maintains consistent professional customer service.

    + Job performance incorporates integrated service delivery model while promoting self-sufficiency.

    + Other duties as designated by supervisor

    Key Working Relationships:

    A. Internal: Homelessness Services Manager, Hope Haven Shelter Coordinator, Housing Support Specialist

    B. External: Department of Social Services case workers, other non-profit direct service workers.

    Supervisory Scope:

    A. Number of staff supervised: 0

    B. Titles supervised: NA

    Organizational Responsibilities:

    + Adheres to all policies and procedures

    + Gathers appropriate documentation and tracks outcomes

    + Participates in organizational committee structures as appropriate

    + Participates in organizational and divisional management systems

    Knowledge, Skills Required:

    + H.S. diploma or equivalent required.

    + Minimum of one year of work experience in human, social or customer services required.

    + Strong interpersonal, communication and customer relations skills

    + Strong computer skills, including word processing, data entry and spreadsheet in a windows environment

    + Ability to develop and maintain & engage in positive relationships with people from various backgrounds

    + Bilingual preferred

    Physical:

    + Ability to lift up to and including 10-25 pounds of physical effort

    Special Requirements:

    + Reliable transportation

    + Must be able to provide consistent even-tempered customer service at all times.

    + Pre-employment physical exam and TB testing

    + Ability to obtain and maintain physical exam annually

    + Works compassionately with a diverse population.

    + Experience navigating community programs.