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HOMELESSNESS SERVICES MANAGER

Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+St.+Jamestown+NY+USA+14701) • Housing and Community Services

Description

Position Data:

Grade: 10 Exempt

Reports to: Housing & Emergency Services Director

Basic Function or Position Summary:

Manage the provision of homelessness services to facilitate customer progress towards

self-sufficiency and economic security.

Pay rate is 33.77 per hour

Security Clearance:

+ Level 4 – V,A,C,R

Requirements

Position Responsibilities and Specific Duties:

+ Manage all functions of the emergency services program, including homelessness prevention, rapid rehousing, landlord relations, tenant education, and emergency shelter.

+ Represent COI with the Chautauqua County Homeless Coalition and assists with the development of systems to coordinate services across the Coalition.

+ Serves as HMIS administrator for the Chautauqua County Homeless Coalition, including report submission, account administration duties, and technical assistance to HMIS users

+ Leads the Coordinated Entry team for the Homeless Coalition, coordinating service provision across multiple agencies

+ Provide oversight of the Hope Haven Women’s Center, ensuring that 24/7 staffing levels are maintained and shelter regulations are adhered to at all times.

+ Provide oversight of the case management and facility management of the COI Homeless Houses

+ Responsible for maintaining and or exceeding all contractual targets and outcomes

+ Strategic development of resources that support growth and impact

+ Coordinate and work cooperatively internally with other divisions and with outside agencies to maximize available resources.

+ Works with team on PR and recruitment strategies; community relations.

+ Maintains current knowledge of and assures regulatory and procedural compliance, including landlord/tenant laws and Medicaid 1115 waiver services

+ Develops and keeps procedures and protocols current; implements all agency management systems.

+ Promotes agency wide integrated service delivery strategies

+ Participates in the Chautauqua County Homeless Coalition and other designated Coalitions.

+ Fosters positive relationships with peers, funders, licensors, staff, subcontractors and community partners

+ Monitors identified service area budgets; assists Director to develop new or renewed budgets.

+ Facilitates and participates in meetings as designated.

+ Fosters ongoing, integrated, comprehensive service delivery model with other COI services

+ Coordinates designated functions of the MOU and MOA process.

+ Facilitates standardization of systems and processes within service area and division.

+ Utilizes CAPSYS, data, and other tracking and measurement tools to monitor staff performance and service area outcomes; drive improvement and response to need in service area

+ Promotes positive agency, division and service area image

+ Other duties as assigned by supervisor.

Key Working Relationships:

A. Internal: Division Director, Finance staff, all divisional and program staff.

B. External: Federal, state and local government agencies, community agencies in both private and non-profit sectors, financial institutions, realtors, funders, vendors and customers.

Supervisory Scope:

A. Number of staff supervised: 2

B. Titles supervised: Case Worker Supervisor, Hope Haven Shelter Coordinator

Organizational Responsibilities:

+ Attends appropriate in-services/trainings

+ Attend all required meetings.

+ Adheres to all policies and procedures

+ Data collection, analysis, and reporting, including maintaining HMIS data quality standards

+ Participation in all management systems and functions internally and externally

+ Participates in organizational committee structures as appropriate

Physical:

+ Ability to lift up to and including 10-25 pounds of physical effort

Knowledge, Skills Required:

+ Two years of experience in housing or human services management required

+ Two years of supervisory experience required

+ One year of experience utilizing housing, health or human services databases required

+ Bachelor’s Degree in Sciences, Business, Information Technology or Human Services required.

+ Strong interpersonal, communication and customer relations skills.

+ Strong computer skills, including word processing, data entry and spreadsheet in a windows environment.

+ Goal oriented and strong attention to detail.

+ Ability to develop and maintain & engage in positive relationships with people from various backgrounds.

+ Knowledge of landlord-tenant relations.

+ Ability to work both independently and cooperatively.

Special Requirements:

+ Valid Drivers license

+ Ability to travel throughout the county

+ Reliable transportation

+ Authorized Driver of a COI vehicle

+ Flexibility in work schedule

+ Must be able to provide consistent even tempered customer service at all times

+ Pre-employment physical exam and TB testing

+ Ability to obtain and maintain physical exam annually

+ Works compassionately with a diverse population

+ Experience navigating community programs