• Security Dispatcher

    Minnesota Visiting Nurse Agency (Minneapolis, MN)


    _SUMMARY_

    Hennepin Healthcare has an opening for a Security Dispatcher in our Security department. This full-time position will work rotating days, evenings, nights, and every other weekend.

    Under general supervision, performs work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations.

    *A $1,000 signing bonus is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).*

    _RESPONSIBILITIES_

    * Receive emergency and non-emergency calls for security service and medical assistance

    * Prioritize calls and initiate appropriate action based on incident type and importance

    * Contact police, fire, ambulance in emergency situations and coordinate proper response

    * Dispatch security officers or other personnel using two-way radio or telephone

    * Operate and monitor a wide range of moderately complex computer driven equipment, including

    * systems for life/safety, security alarm, closed circuit television and building automations

    * Query callers to obtain detailed incident information, record duties and activities

    * Generate reports, maintain records, and perform data entry functions

    * Operate multi-line telephone system

    * Notify appropriate managers or supervisors of critical conditions on a 24-hour basis

    * Performs other duties as assigned but only after appropriate training

    _QUALIFICATIONS_

    Minimum Qualifications:

    * High school diploma, GED or equivalent

    * 2 years dispatch or communications experience in a busy, high-stress environment

    -OR-

    * An approved equivalent combination of education and experience

    Preferred Qualifications:

    * Prior experience in a health care setting

    Knowledge/ Skills/ Abilities

    * Computer literacy and the ability to quickly learn new computer-driven systems

    * Ability to handle a high volume of work, multiple simultaneous tasks, and interruptions

    * Strong communication skills (both written and verbal)

    * Proficiency in customer service; emotional control/tact in dealing with the public

    * Prior experience monitoring fire/life safety systems

    * Prior experience using a multi-line phone system and/or helping customers by phone

    * The ability to quickly learn new tasks/concepts

    **Title:** *Security Dispatcher*

    **Location:** *MN-Minneapolis-Downtown Campus*

    **Requisition ID:** *250749*