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Valet Supervisor

Job Details

Job Location

Paseo de la Riviera - Coral Gables, FL

Salary Range

$16.00 - $16.00 Hourly

Description

Position SummaryAssist in the day-to-day management of the Valet Operations of a location under the direction of the Manager adhering to the company policies and procedures, fostering good client relations and promoting a professional image.

Essential Duties and Responsibilities including but not limited to:

+ Assist with the management and development of a team of employees to accomplish goals and initiatives

+ Assist with managing, planning, scheduling, training and directing the activities of the frontline staff

+ Make sure front-line employees are delivering the company’s standards of service with each parker transaction and doing it safely

+ Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to Management.

+ Ensure compliance with loss prevention, claims reporting, quality assurance and company’s policies and procedures.

Non-Essential Duties and Responsibilities

+ Implementation and completion of other projects, programs and initiatives that may be assigned by management

Minimum Job Qualifications

+ High School degree required.

+ One year related experience.

+ Ability to read and comprehend verbal instructions and written correspondence.

+ Ability to communicate effectively both verbally and through written correspondence.

+ Ability to provide customer resolution in a professional and friendly manner.

+ Have and maintain a valid driver’s license.

+ Ability to safely drive a standard or automatic transmission vehicle.

+ Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.

Qualifications Desired

+ Have thorough knowledge of the major streets, local landmarks and highway entrances in the geographical area around the facility.

+ Ability to resolve customer issues, as applicable.

+ Excellent customer service skills

+ Ability to work a flexible schedule, to possibly include nights/weekends/holidays as required

+ Maintain a safe driving record free of violations or accidents.

+ Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.

Performance StandardsThis position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.

Physical Demands and Working ConditionsThe physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: as part of performing the duties associated with this position, the employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear. Employee must occasionally lift and/or move objects up to 25lbs.

Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The employee is regularly exposed to fumes and airborne particles. The noise level in this work environment can range from minimal to moderate.

Internal ContactsThis position will have regular contact with location management, corporate office employees, peers and field employees.

External ContactsThis position will have regular contact with customers and property management/client contact.

The employee, having reviewed this job description, understands that by signing below she/he is to adhere to both the above-described job responsibilities and company policies as listed in the Employee Handbook and as communicated by the Company from time to time while employed with Legacy Parking Company.