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Basic Function

This is an exciting opportunity to join the Global Business Services division of Wolters Kluwer as a Senior IT Infrastructure & Operations Analyst reporting to the IT Infrastructure & Operations Manager. You will be part of a team responsible for the performance, stability, and operations of the internal operational IT infrastructure. This includes deploying new technologies, hands-on technical support, standards and process improvement, budget/vendor management, among other related activities. You will play a key role in supporting the existing infrastructure and help implement the strategy for our next generation efforts.

Essential Duties and responsibilities

+ Perform day to day activities to ensure performance, stability, and capacity for the operational IT infrastructure.

+ Collaborate with Health/CE Technology Leaders to determine infrastructure requirements.

+ Assist procuring/implementing IT infrastructure support/services consistent with GBS standards & guidelines.

+ Identify, coordinate, and communicate business resource requirements to support infrastructure projects.

+ Support efforts related to data center consolidations and journey to cloud activities.

+ Participate and represent the business/products during infrastructure incidents, on and off-hours.

+ Provide L2 support for the end-user computing environment and assist during major initiatives and high-ticket volumes.

+ Assist in the documenting, implementation, and support of DR solutions.

+ Develop, implement, maintain, and monitor procedures for server backups and restore capabilities.

+ Monitor, plan, and coordinate the distribution of software, hotfixes, security patches, and service packs.

+ Maintain inventory for hardware and software including support agreements, licensing, version controls, etc.

+ Create/maintain technical documentation and drive process improvement with standard operating procedures.

+ On-call support on a rotating schedule as well as onsite and off-site support during non-standard business hours.

+ A limited amount of travel may be required.

Job Qualifications

Education/Certifications:

+ Bachelor of Science degree in Computer Science or equivalent job experience.

+ **_Cloud certifications essential_** (e.g., Azure, AWS, or GCP)

Experience:

+ 5+ years of system, network, and EUC support experience in IT.

+ Demonstrate an understanding of complex system architectures, and the ability to support, and troubleshoot that architecture.

+ Demonstrate strong collaboration skills across peer stakeholders.

+ Demonstrate excellent and effective interpersonal and communication skills (written, verbal, and listening), with the ability to build positive working relationships.

+ Demonstrate the ability to excel in a fast-paced and demanding environment.

+ Demonstrate strong problem analysis, problem resolution, and decision making and judgment skills.

+ Demonstrate the ability to understand technical business needs and translate them into infrastructure requirements.

+ Demonstrate working knowledge of Microsoft Azure or Amazon Web Services.

+ General understanding of IT related financials and budgets.

Other Knowledge, Skills, Abilities or Certifications:

+ Cloud Certifications Essential (e.g., Azure, AWS, or GCP)

+ Expert knowledge of Windows Server, Linux OS, and VMware.

+ Strong knowledge of Active Directory.

+ Strong knowledge of backup/restore and DR technologies.

+ Strong knowledge of network connectivity including DNS, DHCP, VPN, and data circuits.

+ Strong knowledge of Enterprise Storage and SAN and iSCSI technology

+ Base knowledge of network switches, routers, and firewalls.

Must be able to work onsite in our Chicago, IL data center 2 days per week

Benefits:

A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.