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Purpose:

Support the Director of a program in Patient Care Services to ensure effective coordination of processes and information.

Responsibilities:

+ Perform data collection as it relates to their program area.

+ Participate as a member for a related Process Improvement Team as designated.

+ Assist to coordinate the ordering, processing and delivery of new equipment to designated areas.

+ Take staff meeting minutes as directed.

+ Coordinate training for equipment, supplies, etc. as needed.

+ Support projects related to the operations of the patient care areas as directed and communicate effectively during all stages of project and noting any trends.

+ Identify opportunities to improve the appearance of or information displayed, communicate suggestions to the Director and implement changes accordingly.

+ Create and execute a mechanism for organizing and updating various materials.

+ Copy, track and file all forms, purchase requisitions, expense reimbursement forms, certifications, senior professional nurse projects, first net reports, etc.

+ Gather information and type monthly staff meeting minutes.

+ Understand JCAHO Environment of Care Standards and Department of Health regulations.

+ Support the Director in an effort to ensure that paper flow, supplies and equipment are well coordinated and appropriately tracked in department and areas assigned.

+ Ensure that all signs are accurate and compatible with desired public image of buildings.

+ Assist with deployment activities in related areas as needed.

+ Identify issues which need corrective action, communicate issue and initiate corrective action.

+ Ensure compliance with nursing equity programs.

+ Perform data collection as it relates to the program area.

+ Ensure that forms and filing systems are maintained and updated on a regular basis in all areas assigned to include clinical areas, unit directors, clinical directors and the director of patient care business operations offices as assigned.

+ Track and reorder office supplies, forms, teaching materials, etc.

+ Assist with variance tracking, Quest Vista, MRS and other input.

+ Support the Director's efforts to ensure that the environment of care meets all regulatory standards and projects a desired public image.

+ Support the Director in efforts to ensure information dissemination is well coordinated.

+ Track and follow-up on staff license renewals, certifications, education, senior professional nurse projects.

+ Create assessment and tracking tools for the following but not limited to: bonus, overtime, performance reviews, certifications, staff license renewal, office supplies, reference materials, etc.

+ Participate in all phases of budget preparation including operating and capital budgets as assigned.

+ Understand UPMC customer service standards and inform the director of any needs identified through observations and/or rounding.

+ Articulate issues and stimulate responses from: maintenance, environmental services, biotronics, central supply management reporting systems, human resources, etc.

+ Coordinate the processing of performance evaluations.

+ Report observed non-compliance to UPMC policies to Director and inform appropriate department.

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran