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Job Description Summary

The Military DoD SkillBridge program is an opportunity for Service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service. SkillBridge connects Service members with industry partners in real-world job experiences under Dept. of Defense Instruction 1322.29. Separating Service members can be granted up to 180 days of permissive duty to focus solely on training full-time with approved industry partners after unit commander (first O-4/Field Grade commander in chain of command) provides written authorization and approval. GE Aerospace as a SkillBridge partner offers real-world training and work experience in in-demand fields of work while having the opportunity to evaluate the Service member’s suitability for the work. Military DoD SkillBridge participants are not eligible for compensation from GE Aerospace, as they continue to receive military compensation and benefits as active-duty service members.

Working at our Grand Rapids Facility:

For more than 15 years our manufacturing facilities in Grand Rapids have helped fuel the growth and success of GE Aerospace. We’re producing high quality electronics and avionics parts and equipment to exacting standards. Including Avionics Computing Systems, Mission System, Navigation and Guidance and Vehicle Health & Data Management products. We’re the career home for union and non-union employees who seek purpose and challenge in their careers. People just like you.

Job Description

Role Overview:

The Lead Services Specialist, as part of the Customer Order and Fulfillment team, will manage planning and execution processes, transactions, and material in support of site operations and the administration of customer contracts. The role is responsible for establishing and maintaining processes that capture and measure key performance indicators (KPIs) for material fulfillment and operations related to the management of customer programs.

Roles and Responsibilities:

+ Facilitate order intake, input data into internal systems, connect to customer portals/systems and support forecasting, billing, and collection activities.

+ Interface with external customers on all matters concerning order administration and contract administration, ensuring that both Customer and GE objectives are met.

+ Work in conjunction with Operations to service and manage order processing/entry and resolution of issues, including repair orders and/or new orders, and Customer portal alignment/maintenance.

+ Manage all aspects of the Fulfillment process, including financial, contractual, export, and legal relations with Customer and within GE systems.

+ Monitor special programs and coordinate both internally and externally.

+ Conduct periodic provisioning and program reviews with Customer.

+ Respond to Customer inquiries on the processing of orders, acknowledgements, purchase order amendments, and contract modification.

+ Clearly define and communicate problems as perceived by Customer.

+ Maintain complete and current knowledge of GE product, including future use and needs of Customer.

+ Screen and analyze Customer order practices looking for trends and unusual order practices.

**Required Qualifications** :

+ Active Military personnel transitioning out of Military Service and within their 180 day window

+ Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 7 years of experience in customer service and/or fulfillment operations)

+ Minimum of 3 years of experience in customer service and/or fulfillment operations

**Preferred Qualifications** :

+ 5+ years of experience in customer service and/or fulfillment operations

+ Understanding of aerospace contracts, administration, and flow down

+ Experience with Oracle or other ERP systems

+ Strong computer skills (Microsoft Office, Excel, Power Point), including data manipulation

+ Attention to detail

+ Ability to document, plan, market, and execute programs

+ Strong oral and written communication skills

+ Strong team player with experience integrating across various organizations

+ Self-motivated individual with proven ability to handle multiple tasks in a high stress situation

+ Demonstrated ability to analyze and resolve problems

_This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government._

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

**Relocation Assistance Provided:** No

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.