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Job Summary

The Patient Navigator - RN provides guidance, support, and education to patients and their families throughout the continuum of care. This role assists in coordinating care, overcoming barriers, and facilitating communication among patients, caregivers, and healthcare providers. The Patient Navigator collaborates with interdisciplinary teams, community resources, and support services to ensure a seamless and patient-centered healthcare experience.

Essential Functions

+ Serves as a primary point of contact for patients, families, and caregivers from diagnosis through the end of treatment, providing ongoing support and assistance.

+ Assesses patients’ medical, emotional, and socioeconomic needs, addressing barriers to care and coordinating solutions to enhance treatment adherence and outcomes.

+ Provides patient education, addressing concerns about treatment, potential side effects, and management strategies to improve understanding and quality of life.

+ Facilitates communication between patients, caregivers, and healthcare providers, ensuring timely and accurate information sharing.

+ Acts as a patient advocate, collaborating with multidisciplinary teams to improve services, reduce delays, and optimize the time from diagnosis to treatment.

+ Coordinates referrals to support services such as social workers, financial counselors, dietitians, and community resources, including transportation and support groups.

+ Assists patients with insurance-related matters, including completing forms and obtaining financial assistance as needed.

+ Develops, updates, and provides educational materials for patients and caregivers, maintaining a library of resources tailored to patient needs.

+ Tracks patient progress throughout the care continuum, addressing concerns and adjusting plans as necessary to meet evolving needs.

+ Performs other duties as assigned.

+ Complies with all policies and standards.

Qualifications

+ 3-5 years of clinical nursing experience required

+ 1-3 years of experience in patient navigation, care coordination, or case management preferred

Knowledge, Skills and Abilities

+ In-depth knowledge of patient navigation, care coordination, and nursing principles.

+ Strong communication and interpersonal skills to interact effectively with patients, families, and healthcare providers.

+ Ability to assess and address barriers to care, demonstrating empathy and problem-solving skills.

+ Knowledge of community resources and support services to address patient needs holistically.

+ Proficiency in patient education, including developing materials and conducting teaching sessions.

+ Organizational skills to manage multiple priorities and coordinate services across the continuum of care.

+ Familiarity with insurance processes, financial assistance programs, and healthcare regulations.

Licenses and Certifications

+ RN - Registered Nurse - State Licensure and/or Compact State Licensure required

+ BCLS - Basic Life Support required

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.