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Employment Type:

Full time

Shift:

Description:

Responsible for the assessment, training, and continuing education of colleagues within assigned Health Ministries (HM) as it relates to Patient Access operational management duties. Ensures all Patient Access colleagues exhibit general competencies in the use of the Health Information System (HIS) and all other associated Revenue Cycle computer applications as well as organizational and governmental regulatory rules and processes. Provides new hire orientation followed by onsite monitoring to all Patient Access new hire colleagues including new hire colleagues from decentralized departments performing Patient Access related job duties.

Responsible for training new and current employees from centralized and ancillary departments who perform Patient Access job functions in legacy Health Information Systems (HIS), Epic, and other Revenue Cycle software applications.

Provides scheduled in-person classroom and virtual training which includes preparing training schedules, informing target audience of all pertinent details, setting up the training environment, tracking attendance, and following up on colleague assessments and handling of other logistics.

Develops and maintains the orientation and training program for new hire colleagues and off-site registration personnel to include Patient Access computer work systems, Revenue Cycle foundational courses, policies and procedures and colleague testing.

Works with system implementation teams to develop, test, and train end users and QA various applications and functionality. Supports Epic TogetherCare Super User and end user training in preparation for Epic implementation.

Develops, as needed, and maintains current content for colleague training materials, including training SharePoint sites, updates workflows, policies and procedures, and competency tests as approved by the Regional Manager Patient Access Training.

Conducts formal monthly training programs for revenue cycle and formal training as needed for all departments performing Patient Access management functions in accordance with department and HIS policies and procedures.

Provides updates of regulatory, insurance and billing information to all revenue cycle colleagues.

Knows and adheres to all laws and regulations pertaining to patient health, safety, privacy, and medical information.

Understands the intricacies of legacy HIS systems and Epic Patient Access applications for investigative research and for troubleshooting registration errors and resolving claim denials.

Works with managers to provide feedback and training to staff on errors and other issues that affect reimbursement and/or organizational integrity.

Conducts mandatory remedial education for colleagues who create “high risk” errors.

Demonstrates the professional ability to deal positively and effectively with adversarial situations.

Works collaboratively with PFS, Revenue Integrity, Compliance, and TogetherCare to continuously identify colleague needs for training and to further develop colleague skills.

Acts as a role model around professional maturity and performance standards.

Actively demonstrates the organization’s mission and core values and conducts oneself at all times in a manner consistent with these values.

Participates in Continuing Education seminars as related to Patient Access.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran