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Employment Type:

Full time

Shift:

Day Shift

Description:

POSITION PURPOSE

Under general supervision, performs various duties including but not limited to: registration of patients, obtains insurance information, identifies the need for and obtains authorizations and re-certifications from insurance carriers and physicians' offices. Verifies assignments of patient benefits, co-pays and self- responsible portion of charges and collects same. Balances daily transactions at the close of each day and handles cash deposits according to established procedures. Schedules patient appointments as directed by physicians. Must be knowledgeable of managed care plans and the associated plan requirements.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Checks patients in for a variety of all appointment types following the proper guidelines.

Scans insurance/photo ID and Update annual Acknowledgement Form Maintains proper patient demographics in the EPR/EPM.

Maintains proper information on insurance par lists.

Knowledge of when an insurance authorization is needed and where to get it.

Able to schedule/reschedule all types of appointments, gathering the proper information needed to complete it.

Compliant with HIPAA regulations at all times. (During working hours as well as outside your working environment.)

Collects patient co-pay & balances, posting correctly to patients account. Able to explain to patients if necessary.

Able to perform daily batch & maintain cash box.

Checks patients out when necessary. Making sure that future needs as meet (appointments, procedures, labs, etc.).

Performs other daily tasks as requested by manager/management. Balances financial collections each day.

Dispatches issues to the Triage Team for walk-in matters.

Answers and processes telephone calls using a multi-line phone system Processes physician consult and referral calls for providers

Responsible for processing/distributing incoming faxes to the appropriate department Maintains good rapport and cooperative relationships.

Approaches conflict in a constructive manner.

Helps to identify problems, offer solutions, and participate in their resolution.

REQUIRED EDUCATION, EXPERIENCE AND** **CERTIFICATION/LICENSURE

EDUCATION:

High School diploma, GED, or equivalent combination of experience and education.

EXPERIENCE:

One to two years' experience in physician office setting performing comparable duties – Required

Knowledge of third-party payers and managed care guidelines - Preferred Experience with a computerized patient management system – Preferred Experience with online third-party payor systems – Preferred

Experience on business machines such as: FAX machines, multi-line telephones, copy machines, and computers - Preferred

REQUIRED SKILLS AND ABILITIES

Effective oral communication skills - Required

Ability to type 35 w.p.m. and/or computer keyboard efficiency - Required

Basic math skills required for counting/balancing money and charges - Required Must satisfactorily complete central offices' training - Required

Ability to work under pressure and to consistently prioritize multiple tasks (demonstrates adaptability/flexibility) - Required

Ability to concentrate and pay close attention to detail while performing tasks - Required

Ability to demonstrate poise during stressful situations - Required

Has the skill and desire to work as a team member - Required

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran