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Position Summary:

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

A Lee’s Marketplace Human Resources Support Specialist (HRSS) is responsible for total store culture and service and develops that through the training, guidance, and example of the company core values. They are accountable for all new hire and existing team member onboarding, training, and benefits. The HRSS will coordinate and follow up on department specific training and certifications and lead culture and service behavior. They will work closely with and build strong functional relationships with all store department managers and team members. When HR needs are fulfilled, the HRSS will assist on the sales floor in any capacity necessary, which can include working in any and all departments in the store.

Primary Position Duties:

+ Manages, oversees and trains on all aspects of onboarding including: job posting, recruitment, application review, interviewing, onboarding administration, new hire orientation, general store certifications and policies, store culture, service and behavioral training and initial coordinator between new hire and department manager.

+ Assists team members with questions about benefits (health, dental, vision, and life insurance, health savings accounts (HSA), Flex Spending Accounts,), Wellness programs, 401k, employee assistance program (EAP) and team rewards.

+ Member of Lee’s MarketPlace Safety Committee working to Identify opportunities to minimize workplace injuries, accidents, and health problems.

+ Works with Corporate Office Human Resources (HR) to oversee, manage and communicate all store team member status changes including: Family Medical Leave (FMLA), Voluntary Leave, tracking hours (Full Time, Part Time, Casual), separations and transfers.

+ Will facilitate employee training on applicable safety standards and conduct safety inspections and audits.

+ Required to handle multiple projects and tasks with a high attention to detail and confidentiality.

+ Will be required to attain all state and regulatory certifications to properly train store team

+ Works on special projects and performs other duties as assigned or requested.

+ Other responsibilities as needed.

Guest Service:

+ Greet and assist guests in a friendly and courteous manner.

+ Provide knowledgeable answers to guest inquiries.

+ Address customer complaints and inquiries in a professional manner, resolving issues promptly.

+ Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members.

+ Provides excellent guest service by acknowledging guests promptly and resolving matters accurately.

+ Prepares and processes the guest’s requests promptly and finalizes their purchase in a friendly manner.

+ Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.

+ Be familiar with, and assist customers with use of, Lee’s Marketplace website and rewards program.

Community Engagement:

+ Foster relationships with local vendors and community organizations to enhance store presence and customer loyalty.

+ Design and participate in community events and promotions.

Product Handling:

+ Stock shelves and maintain displays according to store standards.

+ Ensure product freshness by watching for, and teaching team members to watch for, quality in production, rotating stock and checking expiration dates.

+ Assist in unloading deliveries and organizing stock rooms as needed.

+ Package and label products using a computer program.

+ Assisting in any capacity in any department as directed by the Store Director.

Cleanliness and Safety:

+ Member of Lee’s MarketPlace Safety Committee working to Identify opportunities to minimize workplace injuries, accidents, and health problems.

+ Maintain a clean and organized work area.

+ Follow and implement all safety and sanitation procedures.

+ Report any safety hazards or equipment issues to management.

+ Adhere to all food safety and sanitation regulations, including maintain a valid food handlers permit.

+ Maintains full knowledge of all company safety and accident prevention policies. Ensure safety of all team members through proper training and follow-up of safety policies. Responsible for accident reporting for team members as well as guest accidents in a timely manner.

Cash Handling:

+ Operate cash registers and handle transactions accurately.

+ Follow store policies on returns, exchanges, and refunds.

+ Ensure the security of cash and other financial transactions.

Team Collaboration:

+ Work cooperatively and communicate effectively with team members to achieve store goals.

+ Encourage all team members to reach the highest level of teamwork and guest service at all times.

+ Communicate and support the Lee’s MarketPlace Mission statement and Core Values.

+ Works to instill the service culture, core values and standards within all team members.

+ Works with department managers and team members to ensure completion of all training and certification requirements within the outlined time frames.

+ Work closely with the Store Director and other department managers to ensure cohesive store operations.

+ Evaluate the entire store continually and make recommendations for changes to Department Managers regarding safety and presentation.

+ Participate in team meetings and training sessions.

+ Assist other departments as needed.

+ Work in a fast-paced, sometimes crowded, sales environment with tact and patience.

+ Attends departmental, store and company meetings as required.

+ Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.

+ Maintain good order and productivity through appropriate coaching and proper documentation of these procedures. Maintain consistency with coaching procedures among team members.

+ Ensure that Team Member evaluations are done in a timely manner, and follow company policies and procedures for raises and promotions.

+ Be a professional example for all team members to follow.

Position Requirements:

+ Age Requirement: 21yrs+ Availability: Flexible availability, including evenings, weekends, and holidays

+ High school diploma or equivalent (Required).

+ 2+ years of previous experience in retail Management (Required)

+ Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications.

Physical Requirements:

+ Ability to stand, walk, twist, sit, and bend for extended periods.

+ Ability to lift and carry items weighing up to 50 pounds.

+ Manual dexterity for handling small objects and operating equipment.

+ Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.

+ Occasionally stoop, crouch, kneel, or crawl.

+ Prolonged periods standing, sitting, and walking.

+ Must be able to access and navigate all areas of the store.

+ Must be able to lift up to 50 pounds at times.

+ Lifting may include floor to shoulder and overhead lifting repeatedly.

+ Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

+ Laptop or Desk top computer

+ Headset/earbuds

+ Internal/external phone system

+ Pallet jack/wheeler

+ Trash compactor

+ Oven/fryer

+ Slicer, wrapping machine, scales

+ Occasional use and climbing of step stools or ladders

+ Any other tools necessary for the position

Education or Skills:

+ Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.

+ Outstanding interpersonal and courtesy behaviors and skills

+ Excellent verbal and written communication with ability to communicate clearly and effectively in all situations.

+ Strong leadership abilities, with experience in training and developing staff.

+ Proven ability to motivate and inspire a team to achieve goals.

+ Strong analytical and decision-making skills to address operational challenges.

+ Ability to implement solutions quickly and effectively.

+ Strong organizational and multitasking abilities to manage various HR operations simultaneously.

+ Strong Computer Skills.

+ Ability to learn new technology quickly.

+ Ability to work in a fast-paced environment.

+ Ability to handle customer inquiries and complaints effectively.

+ Ability to read and follow instructions.

+ Excellent verbal communication skills.

Benefits:

Compensation:

+ Competitive hourly wage/salary.

+ Paid time and a quarter on Sundays

+ Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.

+ 10% discount, restrictions apply

+ Ace Hardware Discount at Lees Ace Hardware locations

+ Paid Time Off to those who qualify

Work Environment:

+ Friendly and supportive team atmosphere.

+ Opportunities for career advancement and professional development.

+ Safety forward atmosphere

+ Innovative, supportive, and input driven management team.

Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

**Note:** This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.