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How you'll help us Keep Climbing (overview & key responsibilities)

Delta is investing in and growing our capabilities across our IT

global technology hubs, to continually improve the end-to-end travel experience

for our customers and enable our 90,000 Delta people who serve them.

Join us on our transformation journey in becoming a world-class IT

organization at the world's best airline!

_AI Software Engineer_

Join Delta IT as we leverage AI within technology to

unlock powerful customer experiences and continuously refine airline operations.

Delta IT is on a journey of transformation. We are changing the way we do

business from top to bottom. As thought leaders within Delta, we create

meaningful and innovative solutions and are looking for team members to help us

realize our vision.

As **AI Software Engineer** , you will work on

initiatives across the entire business; initiatives range from our complex

global operation to the digital customer experience. We're looking for someone

who is passionate about developing solutions for real-world, large-scale

problems using Artificial Intelligence techniques including Generative AI, deep

learning, machine learning, reinforecement learning, and CNNs.

What would you do?

+ Grow Delta’s useof AI within customer and employee facing experiences

+ Partner withcross functional business and technology teams to understand business landscapeand drive AI opportunities.

+ Provide technicalthought-leadership and direction for AI solutions across a wide rangeof centralized and distributed environments across the Delta landscape.

+ Partner withArchitecture, Foundations, and Security teams to pave the way for Deltaleverage industrialized design patterns

+ Help to define,design and capture data required for measurement of each solution

+ Collaboratefrequently to share ideas and gain perspective. Communicates criticalinformation in a clear and timely manner. Listens to others. Seeksclarification and confirms shared understanding when communicating.

+ Delivering withQuality and Speed

+ Collaborate withbusiness and product owners, understanding the product and business domain toengineer solutions that create a competitive advantage

+ Work within ateam of engineers and cross-divisionally to design and build ArtificialIntelligence into technical solutions at scale

+ Contribute to thestrategy around which frameworks and technologies are leveraged with eachsolution, and partner with the foundations teams to approve new design patterns

+ Look upstream anddownstream to see around corners and anticipate future consequences forimmediate technical choices

+ Document andcommunicate solutions with effective documentation, flowcharts, layouts,diagrams, charts, code comments and clear code

+ Design, Develop,Monitor, and scale AI components, APIs, and loosely coupled applications andintegrate these with highly available channels and systems

+ Incorporatesecurity standards, test-driven development, and pipeline deployment automationto achieve robust reliability and scale

+ Mentor juniorteam-mates to define and implement detailed measurement data, errorlogging/tracking for all products within our domain

+ Initiate and leadcode reviews and continuous improvement efforts

+ Analysis andimplementation of Performance/Stability/Reliability initiatives

+ Monitors metrics,problems, trends, and costs, in order to determine solutions, required processchanges, etc. that will make the function more efficient

+ Plan, create, andexecute automated test cases and load/performance testing

+ Operate withAgile and Cloud Target squads within two-week sprints

+ Own and supportwhat you build

+ Production issuetriage, management, and prevention with a focus on continuous improvement

+ Develop an AIfirst mindset and help democratize AI for Delta

What you need to succeed (minimum qualifications)

+ 5+ years of workexperience in Software Engineering

+ 3+ years ofwork/educational experience in Artificial Intelligence/Machine Learning

+ Experience withAgile Software Development Lifecycles and DevOps/DevSecOps

+ **Developmentexperience on AWS, AWS Sagemaker required**

+ Experience withone or more general purpose programming languages including but not limited to: **Python,** R, Scala, Spark

+ **Experience withone or more of the following: Natural Language Processing, sentiment analysis,classification, pattern recognition** .

+ Developmentexperience with AI frameworks such as **TensorFlow** , Microsoft CNTK, **scikit,Keras** , Caffe, Gluon, Torch.

+ **Familiarity with GenAI technology stack, including frameworksfor prompt engineering, guardrails for GenAI applications, and LLM fine-tuning**

+ **Experience working with VectorDBs and other data infrastructurerequired to efficiently support Generative AI training pipelines and productionapplications **

+ **Experience training and maintaining large language models**

+ Experience with production-gradedevelopment, integration and support

+ Experience andfamiliarity presenting to technical and business audiences

+ Position is hybrid in Atlanta

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency.

+ Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

+ A doer by default: You are self-motivated andtake pride in building great experiences for users, whether they are employeesor customers. You are resourceful in finding the data and tools you need to getthe job done and have a bias for action.

+ You enjoy working with people and can putyourself in other people's shoes. You're not afraid to ask for help when youneed it or help teammates when they need a boost.

+ You believe in strong opinions, weakly held--you're not afraid to change your opinion in the face of new facts andacknowledge what you don't know.

+ Are intensely curious about finding a solutionto the pain-points of our passengers along the entire travel experience

+ Have a sense of ownership in everything youbuild, and drive for continuous improvement

+ Love travel and can deeply empathize with ourcustomers

Benefits and Perks to Help You Keep Climbing

Our culture is

rooted in a shared dedication to living our values – Care, Integrity,

Resilience and Servant Leadership – every day, in everything we do. At Delta,

our people are our success. At the heart of what we offer is our focus on

Sharing Success with Delta employees. Exploring a career at Delta gives you a

chance to see the world while earning great compensation and benefits to help

you keep climbing along the way:

+ Competitive salary,industry-leading profit sharing program, and performance incentives

+ 401(k) with generouscompany contributions up to 9%

+ New hires areeligible for up to 2-weeks of vacation. This is earned for use in the followingvacation year (April 1 – March 31)

+ In addition tovacation, new hires are eligible for up to 56 hours of paid personal timewithin a 12-month period

+ 10paid holidays per calendar year

+ Birthing parents areeligible for 12-weeks of paid maternity/parental leave

+ Non-birthing parentsare eligible for 2-weeks of paid parental leave

+ Comprehensive healthbenefits including medical, dental, vision, short/long term disability and lifeinsurance benefits

+ Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help with lovedones in all stages

+ Holistic Wellbeingprograms to support physical, emotional, social, and financial health,including access to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health

+ Domestic andInternational space-available flight privileges for employees and eligiblefamily members

+ Career developmentprograms to achieve your long-term career goals

+ World-widepartnerships to engage in community service and innovative goals created tofocus on sustainability and reducing our carbon footprint

+ Business ResourceGroups created to connect employees with common interests to promote inclusion,provide perspective and help implement strategies

+ Recognition rewardsand awards through the platform Unstoppable Together

+ Access to over 500discounts, specialty savings and voluntary benefits through Deltaperks such ascar and hotel rentals and auto, home, and pet insurance, legal services, andchildcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here