"Alerted.org

Job Description

- Our client is an enterprise telecommunications and connectivity company, and this role sits within their Data Science team.

- This role is dedicated to a projected focused on improving resolution recommendations to Field Technicians who are installing equipment and troubleshooting issues at the customer site. The technicians use a sophisticated mobile app, and this team has implemented a voice to text model for technicians to record what they did on the job. The recording is transcribed into text and processed into an LLM.

- The goal is to create high quality resolution categories for technicians, and gleaming better insights from each voice summary. This team is building the disposition model, and when technicians go to do a new install, they will easily be able to access brief notes and the history of what has been done at that particular location. It will eventually make predictions as well.

- This Data Engineer is going to help with more getting the model into production, setting up scalable processes, create monitoring frameworks and metrics, provide automation, and CI/CD deployments.

- The Data Engineer will be processing data from different data sources and systems (ETL) work, model deployment into production, and post model deployment monitoring.

The primary languages are Python, SQL and Spark, scala (nice to have), shell, in an AWS setting. Experience with CICD will be really helpful.

- Initially, there will be discovery and collaborating with business stakeholders and field tech teams to identify the granularity of each job in order to build a classification model.

- This will be an iterative engagement to provide continuous improvement on predictions

The pay rate for this role varies depending on level and years of experience and will range from $65-$75/hour.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

- 5+ years of data engineering

- CI/CD

- AWS

- Python

- SQL

- Spark - Scala

Industry experience with field technicians or customer call/contact centers

- MLOps background

- Infrastructure as Code (this environment is Terraform) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].