• Area Manager, Central Operations, DSP Services

    Amazon (Tempe, AZ)


    Description

    The Amazon Logistics (AMZL) is seeking a Area Manager for the Central Operations. The Area Manager- Central Operations will ensure positive interactions between Delivery Service Partners and Logistics Specialists. This position will deliver on operational objectives through the use of tools, management of a team of logistics specialists, and coordination with various partners. Area Manager, Central Operations are accountable for cost, customer experience, and delivery partner experience. In addition, you will be instrumental in developing best practices and standard work for the network. The Area Manager, Central Operations will serve as problem solver and primary escalation point for the team. The individual will provide periodic updates to Senior Managers about status of the operation or any major escalations, allocate labor, train new associates, drive continuous improvement into our operation, and enforce Standard Operating Procedure (SOP) compliance and Service Level Agreement response times.

    Responsibilities:

    - Lead a team of Logistics Specialists on their day to day operations

     

    - Allocate staff and labor to match business needs

     

    - Manage schedule and shift changes

     

    - Train and mentor employees and peers

     

    - Instrumental in developing new standard work for the network based on data observations and feedback

     

    - Responsible for excellence in standard work and SOP compliance of Logistics Specialists

     

    - Support recruiting needs: interviews, phone screens, etc.

    Basic Qualifications

    - 2+ years of employee and performance management experience

     

    - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

     

    - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

    Preferred Qualifications

    - 1+ years of performance metrics, process improvement or lean techniques experience

     

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

     

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.